> For the complete documentation index, see [llms.txt](https://docs.bird.com/connectivity-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/connectivity-platform/set-up-inboxs-built-in-automations/business-hours.md).
# Business hours
Let your customers know when you’re open and when you’re closed by setting your business hours in Inbox.
By default, your business hours are set to **Open 24/7**. To set your regular business hours, create a ticket in Inbox when a customer messages you outside of your business hours, and set an out of office greeting, follow these steps:
1. Go to the [automations page](https://inbox.messagebird.com/manager/automations%5C) in your Inbox settings
2. Under **Business hours**, select **Custom business hours**
3. Check to see that the correct **Time zone** is displayed. If not, you can choose the correct one from the drop-down menu
4. Under **Regular business hours**, toggle the **Monday** button to **Open** or **Closed**. If you choose **Open**, specific opening hours will appear. By default, these are set to Monday-Friday from 9 AM to 6 PM. If this matches your business hours, then you don’t need to do anything! If not, simply edit these to reflect your organization’s regular business hours. Repeat this step for each of the days of the week
5. Under **Out of office settings**, the **Create a ticket in Inbox to be able to pick it up during business hours** box is checked by default. This means that when a customer messages you outside of your business hours, a ticket will be created so that you can respond when you’re back. If you don’t want to create a ticket when a customer messages you outside of business hours, just uncheck this box!
6. Check the **Set an out of office greeting** box. In the open text field that appears, enter an out of office message. This message will be sent to customers when they send you a message outside of your business hours
7. Click **Save and publish** to set your business hour automations live!
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.bird.com/connectivity-platform/set-up-inboxs-built-in-automations/business-hours.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.