> For the complete documentation index, see [llms.txt](https://docs.bird.com/connectivity-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/connectivity-platform/set-up-inboxs-built-in-automations/using-inbox-automations.md). # Using Inbox automations Automate basic, repetitive tasks in Inbox to free up your agents’ time and enhance your customer experience. Inbox has a number of built-in automations that you can set up by heading to the [automations page](https://inbox.messagebird.com/manager/automations) in your Inbox settings. Several of Inbox's automations analyze and extract information from incoming messages, making it easier for your agents to handle tickets. Other automations help you to manage your customers' expectations if your agents can't handle tickets 24/7. #### Language recognition [Set up language recognition automation](/connectivity-platform/how-to-guides/language-recognition-with-flow-builder.md) to detect which language your customer speaks. This information can be displayed on incoming tickets and used to route tickets to specific agents with specific language skills. #### Sentiment analysis [Set up sentiment analysis automation](/connectivity-platform/set-up-inboxs-built-in-automations/sentiment-analysis-for-inbox.md) to detect the mood of your customer. This information can be displayed on incoming tickets and used to route tickets to specific agents with specific sentiment skills. #### Business hours [Set up your business hours](/connectivity-platform/set-up-inboxs-built-in-automations/business-hours.md) to let your customers know when you're open and when you're closed. Inbox also gives you the option to create an out-of-office greeting. #### Greeting message [Create an automatic greeting message](/connectivity-platform/set-up-inboxs-built-in-automations/automated-welcome-message.md) so that your agents don't need to respond manually to every new message. #### Email notifications Agents aren't always there to see new tickets arrive. [Set up email notifications](/connectivity-platform/set-up-inboxs-built-in-automations/email-notifications-for-inbox-tickets.md) to make sure you and your team never miss a new ticket. #### Follow-up actions Once a ticket has been closed, you might want to reach out to the customer to get feedback on your customer service by [creating an automated follow-up message](/connectivity-platform/set-up-inboxs-built-in-automations/create-follow-up-actions-in-inbox.md). More advanced automations can be created by using [Flow Builder](https://dashboard.messagebird.com/en/flow-builder). --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.bird.com/connectivity-platform/set-up-inboxs-built-in-automations/using-inbox-automations.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.