# Automated welcome message

Greet customers with an automated message when they reach out to you by following these steps:

1. Go to the [automations page](https://inbox.messagebird.com/manager/automations/) in your Inbox settings
2. Under **Welcome message**, enter your greeting in the open text field
3. When you’re done, click **Save and publish** to set your welcome message live!

**NOTE**: If you enabled the out of office greeting in the [business hours](https://docs.bird.com/connectivity-platform/set-up-inboxs-built-in-automations/business-hours) section, this welcome message will only be sent to customers during your set business hours.&#x20;