# How to use variables in Canned Replies

Variables allow you to pull information about your customers into messages. When you send a Canned Reply that contains a variable, Inbox will automatically replace the variable with the corresponding values from the contact's details. 

There are two types of variables that you can use in Inbox:

* Default
* Custom

 

### Default variables

Default variables are Inbox's standard [contact fields](#h_01FE13RD410YEWKVCN8RJGSTRT), such as **first name**, **last name**, and **email**.

| **Contact field** | **Syntax**                       |
| ----------------- | -------------------------------- |
| Display Name      | {{contact.displayName}}          |
| First Name        | <p>{{contact.firstName}}<br></p> |
| Last Name         | <p>{{contact.lastName}}<br></p>  |
| Email             | {{contact.email}}                |
| Phone Number      | <p>{{contact.phone}}<br></p>     |
| Country           | <p>{{contact.country}}<br></p>   |

#### &#x20;

#### Syntax

Follow this syntax when using default variables in Canned Replies: {{contact.*FIELD*}}.

**Example:**

*Hi {{contact.firstName}},*

*Welcome to our store. One of our team members will get back to you soon.*

*Cheers*

&#x20;

### Custom variables

Custom variables refer to any additional fields in the contact object, such as attributes.

#### Syntax <a href="#h_01fe13rd410yewkvcn8rjgstrt" id="h_01fe13rd410yewkvcn8rjgstrt"></a>

To use variables in Canned Replies, use the following syntax: {{contact.attributes.*FIELD*}}

If the attribute field has a letter space in it, replace the space with an underscore ‘\_’. So ‘order number’ should be written as {{contact.attributes.order\_number}}.

**Example**

*Hi {{contact.firstName}}*

*We do deliver to {{contact.attributes.city}}. Please let us know if you have more questions.*

*Cheers*

**Example**

*Hi there,*

*Your order#{{contact.attributes.order\_number}} is with us.*

*Cheers*

&#x20;

&#x20;


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