Inbox Ticket Statuses
In the below graph we will explain the various statuses available in Inbox and give guidance on how to use them.
Status | When should you use this status? | Examples |
Active | Tickets requiring Support attention and action now |
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Pending | Tickets where you need more info from the customer to help them further |
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On-Hold | Tickets where you are waiting for input from another party in order to answer the customer |
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Resolve | Tickets where the issue has been solved or the question has been answered completely |
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Blocked | Tickets currently being investigated internally that need more time to resolve |
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