How are vendors managed?

Within MessageBird a clear distinction is made between two categories of third parties; vendors and suppliers.

A supplier is a third party providing communication connectivity services to MessageBird.

A vendor is a third party providing ‘ancillary services’, required for the day-to-day business operations. These services do not directly affect the communication products as part of the CPaaS environment.

In order to ensure that third party security management is applied consistently and continuously throughout the provision of the services, third party vetting procedures have been defined and implemented:

• Third-Party Vendor Vetting Procedure

• Third-Party Supplier Vetting Procedure

MessageBird manages third party services and security by applying a strict risk based approach.