# Send ticket information to Slack with Actions

In this guide, you’ll learn how to use **Actions** to send ticket information to Slack. This is a great way to improve your agent's efficiency without them needing to leave Inbox.

 

### Requirements

* An [Inbox](https://inbox.messagebird.com/) account.
* A Slack workspace.
* A [Slack app](https://api.slack.com/apps) and its [Webhook URL.](https://api.slack.com/messaging/webhooks#posting_with_webhooks)

 

### Set up the Slack Inbox Action

To set up an Action, you need to be an Owner or an Admin.

1. Log in to [Inbox.](https://inbox.messagebird.com/)
2. Click the **Settings icon** on the taskbar on the left-hand side of your screen.
3. Click **Actions**, then click **Slack**.
4. Enter the name of your action. Make it something recognizable, like 'Send to #general'.
5. Enter the Webhook URL of your Slack app, then click **Add** to save.<br>

   <figure><img src="/files/Nimo2TPLgBgeh2Ms1PRt" alt=""><figcaption></figcaption></figure>

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### How to use the Slack Action

1. Log in to [Inbox.](https://inbox.messagebird.com/)
2. Open a ticket and click the **+** symbol next to the attachment icon.&#x20;
3. Click **Send to Slack**. <br>

   <figure><img src="/files/yzpO2TD5agHPPa9o7bCo" alt=""><figcaption></figcaption></figure>

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4. You'll see a modal with a free-text space. Enter the message that you want to display when you send the ticket information to Slack, for example, 'This payment has not been processed. Posting this to the channel for visibility', then click **Submit** to confirm.<br>

   <figure><img src="/files/R0q4yMS8UOgVsPzXz3hl" alt=""><figcaption></figcaption></figure>
5. Awesome! The Action will be displayed in your Inbox ticket. If you want to see the Action’s details, click **View**.<br>

   <figure><img src="/files/a6DsrcIduyVK9HgA0XPi" alt=""><figcaption></figcaption></figure>

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