# Reviewing past tickets

If you want to review a ticket that was already resolved, click on the **Resolved** section. A list of all resolved tickets will be displayed, select the past ticket you’re looking to see an overview of it, including the full conversation, contact details, and platforms in use. 

<figure><img src="/files/IMHpw0YnMJaSNeSNlGcp" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/connectivity-platform/tickets/reviewing-past-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.