# Enable the Zoho CRM integration

### Why integrate with Zoho CRM? <a href="#why-integrate-with-zoho-crm" id="why-integrate-with-zoho-crm"></a>

Automatically log inbound and outbound calls, record them and click to call inside Zoho CRM.

#### Key Features: <a href="#key-features" id="key-features"></a>

* Call leads and contacts, with a single click and without leaving Zoho CRM 😎
* Automatically log inbound and outbound calls, voicemails, text messages and missed calls with all the details you need for reporting and monitoring of your agents 📈

#### Before you start, you need to take into account the following points: <a href="#before-you-start-you-need-to-take-into-account-the-following-points" id="before-you-start-you-need-to-take-into-account-the-following-points"></a>

* The synchronization time will depend on the number of contacts you have in Zoho CRM 📊
* Every 10 minutes a synchronization process is performed for new contacts/leads ⏱

### Enable the Zoho Inetgration

To integrate Toky with Zoho CRM you must go to the [Zoho integration settings panel](https://app.toky.co/business/tools/zoho) do the following:

* On the [**Zoho configuration section**](https://app.toky.co/business/tools/zoho), click on **Connect.** This will open a new window requesting your authorization for Toky integration
* Click on **Accept** to return to Toky
* The system will start synchronizing contacts for the first time. The synchronization time will depend on the number of contacts you have in Zoho CRM.
* After the synchronization ends, you must select your **Zoho domain**

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-e10b3c3d996d8dfc55bba89440ab442ac5c020db%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

* Select the events you want Toky to send to Zoho CRM

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-2a0ab7eada2086fc1f6fb41ccc86b4eb0ac09fe7%2Fimage__1_.png?alt=media" alt=""><figcaption></figcaption></figure>

* Select the language for your notifications

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-eddb6045ab03e84eaf93c1af2bcd01dbc5da168a%2Fimage__2_.png?alt=media" alt=""><figcaption></figcaption></figure>

* Assign your Zoho agents to the corresponding Toky agent. This step must be done carefully, because it's used by Toky to log events to the right agent.

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-acd115a4d1ea4c5222eb19a543b05fceac2f8ce2%2Fimage__3_.png?alt=media" alt=""><figcaption></figcaption></figure>

* Install the [Toky Click to Call extension](https://chrome.google.com/webstore/detail/toky-click-to-call/fhjiofbghkamgjbbndpaghklifdckhmk) to be able to call customers and leads with a click within Zoho CRM

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-3eb61b98c386229d23de2f4b449bdb13b44da1b0%2Fimage__4_.png?alt=media" alt=""><figcaption></figcaption></figure>

* Make sure the **Enable** option is checked and click on **Save Changes**

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-2d3fa5a2535e88f87337d2e71ea14b1fba33929a%2Fimage__5_.png?alt=media" alt=""><figcaption></figcaption></figure>

**Note:**

* Every 10 minutes synchronization process is performed for new contacts/leads
* If a contact is recently added and a call is made to that contact, the call record will appear in the contact's profile at the next synchronization