# Enable the Pipedrive Integration

### Why integrate with Pipedrive? <a href="#why-integrate-with-pipedrive" id="why-integrate-with-pipedrive"></a>

Automatically log inbound and outbound calls, record them and click to call inside Pipedrive.

**Key Features:**

* Call leads and contacts, with a single click and without leaving Pipedrive
* Automatically log inbound and outbound calls, text messages, voicemails and missed calls with all the details you need for reporting and monitoring of your agents

**Before you start, you need to take into account the following points:**

* The synchronization time will depend on the number of contacts you have in Pipedrive
* Every 10 minutes a synchronization process is performed for new contacts/leads

You can learn more about how to setup your Pipedrive account and sync it with Toky on [this blog post](https://blog.toky.co/pipedrive-crm-quick-tutorial-guide/).

### Enable the Pipedrive Integration

You can easily enable your Pipedrive phone integration with Toky following this tutorial.

* Go to the [**integrations**](https://app.toky.co/business/tools/pipedrive) menu in your Toky's Dashboard.
* Click on **Connect** to start the integration.

<figure><img src="/files/mQ9NAyKUufutRGi1SFEy" alt=""><figcaption></figcaption></figure>

* **Enter your Pipedrive subdomain**

You can find the sub-domain in the URL of your Pipedrive account.

<figure><img src="/files/wNO6bH00QF66FKwRHBOd" alt=""><figcaption></figcaption></figure>

* **Call events to notify**

Select which call events you would like Toky to log into your Pipedrive account.

<figure><img src="/files/dZxhfihyuMvrqY5lzvAi" alt=""><figcaption></figcaption></figure>

* **Other actions**

<figure><img src="/files/8gBYtNENiqlWxlo9RwqV" alt=""><figcaption></figcaption></figure>

**Add unknown callers as persons:** this will create contacts automatically if they don't exist in Pipedrive.

**Search in custom fields:** If you have a custom phone field you added to the Deal/Organization (besides the one that exists by default), it will be used to search for phone numbers.

* **Notification Language**

The language you prefer to use for creating the logs in Pipedrive.

<figure><img src="/files/q0joLbsFDyRWTQUGclZZ" alt=""><figcaption></figcaption></figure>

* **Map the agents**

Make sure you link an agent from Toky with a User from Pipedrive. Each agent needs to have an account linked so the activities can be logged in their profiles.

<figure><img src="/files/yNYFFVp608jNHjfXHyut" alt=""><figcaption></figcaption></figure>

* **Install the click to call Chrome Extension**

This extension will make it possible to have the Toky Logo next to the contact number to be able to make a call just by clicking on it.

You can install it [here](https://app.toky.co/business/tools/click-to-call).

<figure><img src="/files/VZB6MXwKYe7DMY62mTs2" alt=""><figcaption></figcaption></figure>

* **Enable the Pipedrive integration**

Once you finish this, you are all ready to go and start the syncing process 😁.

<figure><img src="/files/2WOtOFOqYE3CELNCIOFX" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/toky-en/integrationstokyapp/enable-the-pipedrive-integration.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.