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  • Toky Documentation
  • FAQ
    • BYOC (Bring Your Own Carrier) support at Toky
    • BYOC Requirements
    • Can I change an agent's email?
    • Can I port my number over to Toky?
    • Can I share my agent account with others?
    • Do you have any desktop apps?
    • Do you have any reports?
    • How can I close my Toky account?
    • How can I port my number out of Toky?
    • How does billing work when I bring my own phone number?
    • How does the voicemail work?
    • How long will it take to receive a verified WhatsApp Business account?
    • How much does it costs to send SMS with Toky?
    • How to unblock my microphone access for Toky?
    • Intercom Integration discontinued
    • Toky's refund policy
    • What are the limitations of a trial account?
    • What do the phone icons mean in the call history?
    • What does every status in call history mean?
    • What happens after enabling an integration?
    • What prices does Toky charge?
    • What to check if Toky calls drop or they can't connect?
    • What to do in case of having problems with calls?
    • What's a Toll-free phone number?
    • What's a live call?
    • What's an IVR or Phone Tree?
    • What's the best server to connect my number to Toky?
    • Where can I find free on hold music for my call center?
    • Where can I find the API Key?
    • Which browsers does Toky support?
    • Which countries are eligible for 1 free phone number?
    • Why aren't personal email addresses accepted in Toky?
    • Why can the call rates in the calculator be different to the starting prices in the same country?
    • Why do I have a payment hold?
    • Why is my browser sending incomplete information?
    • Why was my account blocked?
  • How-to Guides
    • Add an agent with an already existing Toky account
    • Adding or deleting agents from Toky
    • Answer calls using Toky
    • Block a phone number
    • Buy a phone number from Toky
    • Call forwarding is not working
    • Change the greeting audio for live calls
    • Change your Caller ID
    • Common issues caused by call forwarding
    • Configure agents and their groups
    • Configure the audio messages in your IVR
    • Configure your headset on Toky
    • Configure your profile
    • Connect my Twilio hosted number to Toky
    • Connection Measurement Tests
    • Create a power dialer campaign
    • Display an external phone number as a Caller ID
    • Download Call recordings using the API Reference
    • Enable & disable call recording
    • Enable call forwarding
    • Enable call recording
    • Enable permanent call forwarding for an agent
    • Enabling low credit notifications and credit auto-recharge
    • Find the phone number of a customer who called my business
    • Get started with Toky
    • Get the Call ID link to report a call to customer support
    • How can I buy testing credit?
    • How to activate Speech to Text transcription for voicemail
    • How to assign a phone number to one of your agents
    • How to bulk-download or export call recordings
    • How to cancel my Toky account
    • How to configure the overflow agent group?
    • How to download the Call Recordings
    • How to login to Toky
    • How to make calls from the desktop app
    • How to make calls from the mobile app
    • How to port my number to Toky
    • How to request a call recording transcription?
    • How to restore Toky Google Chrome extensions that disappear from the Chrome bar
    • How to test your connection quality and audio settings
    • How to transfer a call to an agent, group or external phone number?
    • How to use the Chrome Extension
    • I'm having issues with the audio on the desktop app for Mac
    • Import contacts to the phone directory
    • Install a WhatsApp click to chat link in your website
    • Install the call widget on your website
    • Install the desktop app on Mac
    • Install the desktop app on Windows
    • Make calls with Toky's web app or business dialer
    • Make international phone calls
    • People can't hear me when I talk
    • Receive fax to email
    • Send text messages (SMS) using Toky
    • Set up an integration for the first time
    • Set up your IVR in Toky
    • Toky United States 10DLC FAQ
    • Toky and GDPR
    • Troubleshooting sound problems
    • Update the Windows application
    • Use WhatsApp Business in Toky
    • Use a Telephone Menu
    • Use call monitoring and whispering
    • Use the Chrome Extension
    • Use voicemail drop with Toky
    • Use your IVR to forward calls to phone numbers
    • Viewing your Toky account invoice
    • What to check if your CRM integration is not working properly
    • Where can I set working days and hours in Toky?
    • Whitelist ports in case you are under a Firewall
  • Integrations
    • About Toky connector for Google Data Studio
    • Change data connector parameters in Google Data Studio
    • Create call Tasks associated with Leads and Contacts using Salesforce Classic
    • Create call Tasks associated with Leads and Contacts using Salesforce Lightning
    • Enable the Front Integration
    • Enable the Hubspot integration
    • Enable the Pipedrive Integration
    • Enable the Zoho CRM integration
    • Getting Started with Hubspot Integration
    • How do I receive calls that were made via Toky Instant Call?
    • How does Toky for Zoho Phonebridge works?
    • How does Zendesk integration work?
    • How to configure MessageBird Flow Builder integration
    • How to enable CRM integrations in Toky?
    • How to enable Toky for Zoho Phonebridge
    • How to enable Zendesk Integration?
    • How to enable replies with SMS from Zendesk
    • How to enable the Insightly Integration?
    • How to integrate Toky with Okta
    • How to use Toky Data Importer Add-on for Google Sheets
    • Integrate Toky Dialer to Salesforce Classic
    • Integrate Toky Dialer with Salesforce Lightning
    • What's the difference between Zoho Phonebridge and the main Zoho integration?
    • Xiaomi - Control Background Running in MIUI
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  1. Integrations

About Toky connector for Google Data Studio

PreviousIntegrationsNextChange data connector parameters in Google Data Studio

Last updated 1 year ago

Google Data Studio is a free reporting tool which you can use to easily create dashboards and reports. Create unlimited free reports and dashboards connected to several data sources; the reports created can be edited and shared with few clicks.

You can add your own tables and charts, and with our Toky Connector, you can design your own call center reports with your logo, corporate colors, and monitoring your defined KPI.

Toky Connector

Our Data Studio Connector will allow you to get the last 15 days of call data from your Toky account, using your API Key.

Requirements

  • Toky paid account

  • Data Studio free account

Adding Data Studio Connector

1. Go to Google Data Studio and add a new Data source. You can .

2. Click on CREATE DATA SOURCE 3. Rename the Data Source, so you can identify it later.

4. Click on AUTHORIZE and select your Google account and then click on Allow

6. Paste the copied Toky API Key in the field Key and click on SUBMIT.

7. Enter the connector parameters following the steps in the next section.

Parameters

After adding our Toky Connector to your Data Studio account, enter the following parameters:

  1. Report Timezone GMT: Enter the main time zone for your call center in GMT format, for example: GMT+5

  2. Working time starting hour: Enter the starting working hour for your business in 24h format, for example 6 for 6am, 8 for 8 am, etc.

  3. Working time ending hour: Enter the final working hour for your business in 24h format, for example 18 for 6pm, 20 for 8 pm, etc.

  4. Number of days back to load in the report: This report loads data from the actual day until several days in the past. In this parameter you can define how many days to load, from 0 to 15 days. If you want to monitor only the actual day, you can ask 1 or 2 days back and the report will load faster.

  5. Use template by default: Check this option to add the template report designed for us so you can start monitoring your call center.

Metrics and Dimensions

These are the fields you can use in the report to show as tables, charts or pivot tables.

  • Internal call ID: Internal Toky call identifier

  • Call Source: Source of the call, it can be a phone number or any agent identifier.

  • Call Destination: Destination of the call

  • Country: Source country code for inbound calls

  • Country name: Country name for inbound calls

  • Call date: Date of the call

  • Call duration (sec): Call duration in seconds

  • Agent email: Email of the agent involved in the call

  • Agent name: Name of the agent registered in Toky

  • Call duration (min): Call duration in minutes

  • Destination Country: Destination country code for outbound calls

  • Destination Country name: Destination Country name for outbound calls

  • Call direction: Call direction inbound or outbound

  • Web call: If enabled, the call was made from your website or using the call link

  • Phone number used: Phone number used for inbound or outbound calls

  • Call status: Status of inbound and outbound calls. (Details below)

  • Call Time: Group calls AM = Before 12 m, PM = After 12 m

  • Calls missed: 1 = Missed, 0 = Answered

  • Inbound Calls: 1 = Inbound, 0 = Not Inbound

  • Outbound Calls: 1 = Outbound, 0 = Not Outbound

  • Voicemail: 1 = voicemail, 0 = No voicemail

  • Internal call: 1 = internal call between agents, 0 = Not internal (Customers)

  • Call NOT in working time: 0 = In working time, 1 = Not in working time

  • Working time: Before working time, In working time or After Working time

  • Disposition code: Identification code for call final state

  • Disposition code description: General description for every disposition code (Details below)

These are the details for some fields: Call status description

  • Answered: Inbound or outbound call successfully answered.

  • Missed: Inbound call not answered.

  • Voicemail: Inbound call where the caller left a voicemail.

  • Cancelled: Inbound call where the caller ended the call before being connected to an agent or to our system.

  • Unsuccessful: Outbound calls not answered by the receiver, maybe because the phone number was busy, or the call was ended before being answered.

Disposition code description:

  • Wrong or Incomplete Number

  • Temporarily Unavailable

  • Number or destination not found

  • Connection Error

  • Client connection error

  • Cancelled

  • Call not answered

  • Call completed

  • Busy

More information

At Toky, your data and your privacy is very important to us, and we are careful with it, with the seriousness it deserves. You can learn more about this in the following links:

5. Get your Toky API Key from your account. Go to your and click on Copy and Close

If you have already installed our connector and need to copy our template report, get it in .

Start Time: Date and hour when the call was made or received. For calls involving an agent, the information will be converted into the local timezone the agent has configured in his .

Agent Country: Country code for the agent who made or answered the call. This field is configured for agents that have a personal phone number set in their profiles for .

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