# How-to Guides

- [Add an agent with an already existing Toky account](https://docs.bird.com/toky-en/how-to-guidestokyapp/add-an-agent-with-an-already-existing-toky-account.md)
- [Adding or deleting agents from Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/adding-or-deleting-agents-from-toky.md)
- [Answer calls using Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/answer-calls-using-toky.md)
- [Block a phone number](https://docs.bird.com/toky-en/how-to-guidestokyapp/block-a-phone-number.md)
- [Buy a phone number from Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/buy-a-phone-number-from-toky.md)
- [Call forwarding is not working](https://docs.bird.com/toky-en/how-to-guidestokyapp/call-forwarding-is-not-working.md)
- [Change the greeting audio for live calls](https://docs.bird.com/toky-en/how-to-guidestokyapp/change-the-greeting-audio-for-live-calls.md)
- [Change your Caller ID](https://docs.bird.com/toky-en/how-to-guidestokyapp/change-your-caller-id.md)
- [Common issues caused by call forwarding](https://docs.bird.com/toky-en/how-to-guidestokyapp/common-issues-caused-by-call-forwarding.md)
- [Configure agents and their groups](https://docs.bird.com/toky-en/how-to-guidestokyapp/configure-agents-and-their-groups.md)
- [Configure the audio messages in your IVR](https://docs.bird.com/toky-en/how-to-guidestokyapp/configure-the-audio-messages-in-your-ivr.md)
- [Configure your headset on Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/configure-your-headset-on-toky.md)
- [Configure your profile](https://docs.bird.com/toky-en/how-to-guidestokyapp/configure-your-profile.md)
- [Connect my Twilio hosted number to Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/connect-my-twilio-hosted-number-to-toky.md)
- [Connection Measurement Tests](https://docs.bird.com/toky-en/how-to-guidestokyapp/connection-measurement-tests.md)
- [Create a power dialer campaign](https://docs.bird.com/toky-en/how-to-guidestokyapp/create-a-power-dialer-campaign.md)
- [Display an external phone number as a Caller ID](https://docs.bird.com/toky-en/how-to-guidestokyapp/display-an-external-phone-number-as-a-caller-id.md)
- [Download Call recordings using the API Reference](https://docs.bird.com/toky-en/how-to-guidestokyapp/download-call-recordings-using-the-api-reference.md)
- [Enable & disable call recording](https://docs.bird.com/toky-en/how-to-guidestokyapp/enable-and-disable-call-recording.md)
- [Enable call forwarding](https://docs.bird.com/toky-en/how-to-guidestokyapp/enable-call-forwarding.md)
- [Enable call recording](https://docs.bird.com/toky-en/how-to-guidestokyapp/enable-call-recording.md)
- [Enable permanent call forwarding for an agent](https://docs.bird.com/toky-en/how-to-guidestokyapp/enable-permanent-call-forwarding-for-an-agent.md)
- [Enabling low credit notifications and credit auto-recharge](https://docs.bird.com/toky-en/how-to-guidestokyapp/enabling-low-credit-notifications-and-credit-auto-recharge.md)
- [Find the phone number of a customer who called my business](https://docs.bird.com/toky-en/how-to-guidestokyapp/find-the-phone-number-of-a-customer-who-called-my-business.md)
- [Get started with Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/get-started-with-toky.md)
- [Get the Call ID link to report a call to customer support](https://docs.bird.com/toky-en/how-to-guidestokyapp/get-the-call-id-link-to-report-a-call-to-customer-support.md)
- [How can I buy testing credit?](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-can-i-buy-testing-credit.md)
- [How to activate Speech to Text transcription for voicemail](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-activate-speech-to-text-transcription-for-voicemail.md)
- [How to assign a phone number to one of your agents](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-assign-a-phone-number-to-one-of-your-agents.md)
- [How to bulk-download or export call recordings](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-bulk-download-or-export-call-recordings.md)
- [How to cancel my Toky account](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-cancel-my-toky-account.md)
- [How to configure the overflow agent group?](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-configure-the-overflow-agent-group.md)
- [How to download the Call Recordings](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-download-the-call-recordings.md)
- [How to login to Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-login-to-toky.md)
- [How to make calls from the desktop app](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-make-calls-from-the-desktop-app.md)
- [How to make calls from the mobile app](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-make-calls-from-the-mobile-app.md)
- [How to port my number to Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-port-my-number-to-toky.md)
- [How to request a call recording transcription?](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-request-a-call-recording-transcription.md)
- [How to restore Toky Google Chrome extensions that disappear from the Chrome bar](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-restore-toky-google-chrome-extensions-that-disappear-from-the-chrome-bar.md)
- [How to test your connection quality and audio settings](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-test-your-connection-quality-and-audio-settings.md)
- [How to transfer a call to an agent, group or external phone number?](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-transfer-a-call-to-an-agent-group-or-external-phone-number.md)
- [How to use the Chrome Extension](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-use-the-chrome-extension.md)
- [I'm having issues with the audio on the desktop app for Mac](https://docs.bird.com/toky-en/how-to-guidestokyapp/im-having-issues-with-the-audio-on-the-desktop-app-for-mac.md)
- [Import contacts to the phone directory](https://docs.bird.com/toky-en/how-to-guidestokyapp/import-contacts-to-the-phone-directory.md)
- [Install a WhatsApp click to chat link in your website](https://docs.bird.com/toky-en/how-to-guidestokyapp/install-a-whatsapp-click-to-chat-link-in-your-website.md)
- [Install the call widget on your website](https://docs.bird.com/toky-en/how-to-guidestokyapp/install-the-call-widget-on-your-website.md)
- [Install the desktop app on Mac](https://docs.bird.com/toky-en/how-to-guidestokyapp/install-the-desktop-app-on-mac.md)
- [Install the desktop app on Windows](https://docs.bird.com/toky-en/how-to-guidestokyapp/install-the-desktop-app-on-windows.md)
- [Make calls with Toky's web app or business dialer](https://docs.bird.com/toky-en/how-to-guidestokyapp/make-calls-with-tokys-web-app-or-business-dialer.md)
- [Make international phone calls](https://docs.bird.com/toky-en/how-to-guidestokyapp/make-international-phone-calls.md)
- [People can't hear me when I talk](https://docs.bird.com/toky-en/how-to-guidestokyapp/people-cant-hear-me-when-i-talk.md)
- [Receive fax to email](https://docs.bird.com/toky-en/how-to-guidestokyapp/receive-fax-to-email.md)
- [Send text messages (SMS) using Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/send-text-messages-sms-using-toky.md)
- [Set up an integration for the first time](https://docs.bird.com/toky-en/how-to-guidestokyapp/set-up-an-integration-for-the-first-time.md)
- [Set up your IVR in Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/set-up-your-ivr-in-toky.md)
- [Toky United States 10DLC FAQ](https://docs.bird.com/toky-en/how-to-guidestokyapp/toky-united-states-10dlc-faq.md)
- [Toky and GDPR](https://docs.bird.com/toky-en/how-to-guidestokyapp/toky-and-gdpr.md)
- [Troubleshooting sound problems](https://docs.bird.com/toky-en/how-to-guidestokyapp/troubleshooting-sound-problems.md)
- [Update the Windows application](https://docs.bird.com/toky-en/how-to-guidestokyapp/update-the-windows-application.md)
- [Use WhatsApp Business in Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/use-whatsapp-business-in-toky.md)
- [Use a Telephone Menu](https://docs.bird.com/toky-en/how-to-guidestokyapp/use-a-telephone-menu.md)
- [Use call monitoring and whispering](https://docs.bird.com/toky-en/how-to-guidestokyapp/use-call-monitoring-and-whispering.md)
- [Use the Chrome Extension](https://docs.bird.com/toky-en/how-to-guidestokyapp/use-the-chrome-extension.md)
- [Use voicemail drop with Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/use-voicemail-drop-with-toky.md)
- [Use your IVR to forward calls to phone numbers](https://docs.bird.com/toky-en/how-to-guidestokyapp/use-your-ivr-to-forward-calls-to-phone-numbers.md)
- [Viewing your Toky account invoice](https://docs.bird.com/toky-en/how-to-guidestokyapp/viewing-your-toky-account-invoice.md)
- [What to check if your CRM integration is not working properly](https://docs.bird.com/toky-en/how-to-guidestokyapp/what-to-check-if-your-crm-integration-is-not-working-properly.md)
- [Where can I set working days and hours in Toky?](https://docs.bird.com/toky-en/how-to-guidestokyapp/where-can-i-set-working-days-and-hours-in-toky.md)
- [Whitelist ports in case you are under a Firewall](https://docs.bird.com/toky-en/how-to-guidestokyapp/whitelist-ports-in-case-you-are-under-a-firewall.md)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/toky-en/how-to-guidestokyapp.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.