How-to Guides

Add an agent with an already existing Toky accountAdding or deleting agents from TokyAnswer calls using TokyBlock a phone numberBuy a phone number from TokyCall forwarding is not workingChange the greeting audio for live callsChange your Caller IDCommon issues caused by call forwardingConfigure agents and their groupsConfigure the audio messages in your IVRConfigure your headset on TokyConfigure your profileConnect my Twilio hosted number to TokyConnection Measurement TestsCreate a power dialer campaignDisplay an external phone number as a Caller IDDownload Call recordings using the API ReferenceEnable & disable call recordingEnable call forwardingEnable call recordingEnable permanent call forwarding for an agentEnabling low credit notifications and credit auto-rechargeFind the phone number of a customer who called my businessGet started with TokyGet the Call ID link to report a call to customer supportHow can I buy testing credit?How to activate Speech to Text transcription for voicemailHow to assign a phone number to one of your agentsHow to bulk-download or export call recordingsHow to cancel my Toky accountHow to configure the overflow agent group?How to download the Call RecordingsHow to login to TokyHow to make calls from the desktop appHow to make calls from the mobile appHow to port my number to TokyHow to request a call recording transcription?How to restore Toky Google Chrome extensions that disappear from the Chrome barHow to test your connection quality and audio settingsHow to transfer a call to an agent, group or external phone number?How to use the Chrome ExtensionI'm having issues with the audio on the desktop app for MacImport contacts to the phone directoryInstall a WhatsApp click to chat link in your websiteInstall the call widget on your websiteInstall the desktop app on MacInstall the desktop app on WindowsMake calls with Toky's web app or business dialerMake international phone callsPeople can't hear me when I talkReceive fax to emailSend text messages (SMS) using TokySet up an integration for the first timeSet up your IVR in TokyToky United States 10DLC FAQToky and GDPRTroubleshooting sound problemsUpdate the Windows applicationUse WhatsApp Business in TokyUse a Telephone MenuUse call monitoring and whisperingUse the Chrome ExtensionUse voicemail drop with TokyUse your IVR to forward calls to phone numbersViewing your Toky account invoiceWhat to check if your CRM integration is not working properlyWhere can I set working days and hours in Toky?Whitelist ports in case you are under a Firewall

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