> For the complete documentation index, see [llms.txt](https://docs.bird.com/toky-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/toky-en/how-to-guidestokyapp.md).

# How-to Guides

- [Add an agent with an already existing Toky account](https://docs.bird.com/toky-en/how-to-guidestokyapp/add-an-agent-with-an-already-existing-toky-account.md)
- [Adding or deleting agents from Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/adding-or-deleting-agents-from-toky.md)
- [Answer calls using Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/answer-calls-using-toky.md)
- [Block a phone number](https://docs.bird.com/toky-en/how-to-guidestokyapp/block-a-phone-number.md)
- [Buy a phone number from Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/buy-a-phone-number-from-toky.md)
- [Call forwarding is not working](https://docs.bird.com/toky-en/how-to-guidestokyapp/call-forwarding-is-not-working.md)
- [Change the greeting audio for live calls](https://docs.bird.com/toky-en/how-to-guidestokyapp/change-the-greeting-audio-for-live-calls.md)
- [Change your Caller ID](https://docs.bird.com/toky-en/how-to-guidestokyapp/change-your-caller-id.md)
- [Common issues caused by call forwarding](https://docs.bird.com/toky-en/how-to-guidestokyapp/common-issues-caused-by-call-forwarding.md)
- [Configure agents and their groups](https://docs.bird.com/toky-en/how-to-guidestokyapp/configure-agents-and-their-groups.md)
- [Configure the audio messages in your IVR](https://docs.bird.com/toky-en/how-to-guidestokyapp/configure-the-audio-messages-in-your-ivr.md)
- [Configure your headset on Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/configure-your-headset-on-toky.md)
- [Configure your profile](https://docs.bird.com/toky-en/how-to-guidestokyapp/configure-your-profile.md)
- [Connect my Twilio hosted number to Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/connect-my-twilio-hosted-number-to-toky.md)
- [Connection Measurement Tests](https://docs.bird.com/toky-en/how-to-guidestokyapp/connection-measurement-tests.md)
- [Create a power dialer campaign](https://docs.bird.com/toky-en/how-to-guidestokyapp/create-a-power-dialer-campaign.md)
- [Display an external phone number as a Caller ID](https://docs.bird.com/toky-en/how-to-guidestokyapp/display-an-external-phone-number-as-a-caller-id.md)
- [Download Call recordings using the API Reference](https://docs.bird.com/toky-en/how-to-guidestokyapp/download-call-recordings-using-the-api-reference.md)
- [Enable & disable call recording](https://docs.bird.com/toky-en/how-to-guidestokyapp/enable-and-disable-call-recording.md)
- [Enable call forwarding](https://docs.bird.com/toky-en/how-to-guidestokyapp/enable-call-forwarding.md)
- [Enable call recording](https://docs.bird.com/toky-en/how-to-guidestokyapp/enable-call-recording.md)
- [Enable permanent call forwarding for an agent](https://docs.bird.com/toky-en/how-to-guidestokyapp/enable-permanent-call-forwarding-for-an-agent.md)
- [Enabling low credit notifications and credit auto-recharge](https://docs.bird.com/toky-en/how-to-guidestokyapp/enabling-low-credit-notifications-and-credit-auto-recharge.md)
- [Find the phone number of a customer who called my business](https://docs.bird.com/toky-en/how-to-guidestokyapp/find-the-phone-number-of-a-customer-who-called-my-business.md)
- [Get started with Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/get-started-with-toky.md)
- [Get the Call ID link to report a call to customer support](https://docs.bird.com/toky-en/how-to-guidestokyapp/get-the-call-id-link-to-report-a-call-to-customer-support.md)
- [How can I buy testing credit?](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-can-i-buy-testing-credit.md)
- [How to activate Speech to Text transcription for voicemail](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-activate-speech-to-text-transcription-for-voicemail.md)
- [How to assign a phone number to one of your agents](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-assign-a-phone-number-to-one-of-your-agents.md)
- [How to bulk-download or export call recordings](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-bulk-download-or-export-call-recordings.md)
- [How to cancel my Toky account](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-cancel-my-toky-account.md)
- [How to configure the overflow agent group?](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-configure-the-overflow-agent-group.md)
- [How to download the Call Recordings](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-download-the-call-recordings.md)
- [How to login to Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-login-to-toky.md)
- [How to make calls from the desktop app](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-make-calls-from-the-desktop-app.md)
- [How to make calls from the mobile app](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-make-calls-from-the-mobile-app.md)
- [How to port my number to Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-port-my-number-to-toky.md)
- [How to request a call recording transcription?](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-request-a-call-recording-transcription.md)
- [How to restore Toky Google Chrome extensions that disappear from the Chrome bar](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-restore-toky-google-chrome-extensions-that-disappear-from-the-chrome-bar.md)
- [How to test your connection quality and audio settings](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-test-your-connection-quality-and-audio-settings.md)
- [How to transfer a call to an agent, group or external phone number?](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-transfer-a-call-to-an-agent-group-or-external-phone-number.md)
- [How to use the Chrome Extension](https://docs.bird.com/toky-en/how-to-guidestokyapp/how-to-use-the-chrome-extension.md)
- [I'm having issues with the audio on the desktop app for Mac](https://docs.bird.com/toky-en/how-to-guidestokyapp/im-having-issues-with-the-audio-on-the-desktop-app-for-mac.md)
- [Import contacts to the phone directory](https://docs.bird.com/toky-en/how-to-guidestokyapp/import-contacts-to-the-phone-directory.md)
- [Install a WhatsApp click to chat link in your website](https://docs.bird.com/toky-en/how-to-guidestokyapp/install-a-whatsapp-click-to-chat-link-in-your-website.md)
- [Install the call widget on your website](https://docs.bird.com/toky-en/how-to-guidestokyapp/install-the-call-widget-on-your-website.md)
- [Install the desktop app on Mac](https://docs.bird.com/toky-en/how-to-guidestokyapp/install-the-desktop-app-on-mac.md)
- [Install the desktop app on Windows](https://docs.bird.com/toky-en/how-to-guidestokyapp/install-the-desktop-app-on-windows.md)
- [Make calls with Toky's web app or business dialer](https://docs.bird.com/toky-en/how-to-guidestokyapp/make-calls-with-tokys-web-app-or-business-dialer.md)
- [Make international phone calls](https://docs.bird.com/toky-en/how-to-guidestokyapp/make-international-phone-calls.md)
- [People can't hear me when I talk](https://docs.bird.com/toky-en/how-to-guidestokyapp/people-cant-hear-me-when-i-talk.md)
- [Receive fax to email](https://docs.bird.com/toky-en/how-to-guidestokyapp/receive-fax-to-email.md)
- [Send text messages (SMS) using Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/send-text-messages-sms-using-toky.md)
- [Set up an integration for the first time](https://docs.bird.com/toky-en/how-to-guidestokyapp/set-up-an-integration-for-the-first-time.md)
- [Set up your IVR in Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/set-up-your-ivr-in-toky.md)
- [Toky United States 10DLC FAQ](https://docs.bird.com/toky-en/how-to-guidestokyapp/toky-united-states-10dlc-faq.md)
- [Toky and GDPR](https://docs.bird.com/toky-en/how-to-guidestokyapp/toky-and-gdpr.md)
- [Troubleshooting sound problems](https://docs.bird.com/toky-en/how-to-guidestokyapp/troubleshooting-sound-problems.md)
- [Update the Windows application](https://docs.bird.com/toky-en/how-to-guidestokyapp/update-the-windows-application.md)
- [Use WhatsApp Business in Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/use-whatsapp-business-in-toky.md)
- [Use a Telephone Menu](https://docs.bird.com/toky-en/how-to-guidestokyapp/use-a-telephone-menu.md)
- [Use call monitoring and whispering](https://docs.bird.com/toky-en/how-to-guidestokyapp/use-call-monitoring-and-whispering.md)
- [Use the Chrome Extension](https://docs.bird.com/toky-en/how-to-guidestokyapp/use-the-chrome-extension.md)
- [Use voicemail drop with Toky](https://docs.bird.com/toky-en/how-to-guidestokyapp/use-voicemail-drop-with-toky.md)
- [Use your IVR to forward calls to phone numbers](https://docs.bird.com/toky-en/how-to-guidestokyapp/use-your-ivr-to-forward-calls-to-phone-numbers.md)
- [Viewing your Toky account invoice](https://docs.bird.com/toky-en/how-to-guidestokyapp/viewing-your-toky-account-invoice.md)
- [What to check if your CRM integration is not working properly](https://docs.bird.com/toky-en/how-to-guidestokyapp/what-to-check-if-your-crm-integration-is-not-working-properly.md)
- [Where can I set working days and hours in Toky?](https://docs.bird.com/toky-en/how-to-guidestokyapp/where-can-i-set-working-days-and-hours-in-toky.md)
- [Whitelist ports in case you are under a Firewall](https://docs.bird.com/toky-en/how-to-guidestokyapp/whitelist-ports-in-case-you-are-under-a-firewall.md)