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How-to Guides

Add an agent with an already existing Toky accountchevron-rightAdding or deleting agents from Tokychevron-rightAnswer calls using Tokychevron-rightBlock a phone numberchevron-rightBuy a phone number from Tokychevron-rightCall forwarding is not workingchevron-rightChange the greeting audio for live callschevron-rightChange your Caller IDchevron-rightCommon issues caused by call forwardingchevron-rightConfigure agents and their groupschevron-rightConfigure the audio messages in your IVRchevron-rightConfigure your headset on Tokychevron-rightConfigure your profilechevron-rightConnect my Twilio hosted number to Tokychevron-rightConnection Measurement Testschevron-rightCreate a power dialer campaignchevron-rightDisplay an external phone number as a Caller IDchevron-rightDownload Call recordings using the API Referencechevron-rightEnable & disable call recordingchevron-rightEnable call forwardingchevron-rightEnable call recordingchevron-rightEnable permanent call forwarding for an agentchevron-rightEnabling low credit notifications and credit auto-rechargechevron-rightFind the phone number of a customer who called my businesschevron-rightGet started with Tokychevron-rightGet the Call ID link to report a call to customer supportchevron-rightHow can I buy testing credit?chevron-rightHow to activate Speech to Text transcription for voicemailchevron-rightHow to assign a phone number to one of your agentschevron-rightHow to bulk-download or export call recordingschevron-rightHow to cancel my Toky accountchevron-rightHow to configure the overflow agent group?chevron-rightHow to download the Call Recordingschevron-rightHow to login to Tokychevron-rightHow to make calls from the desktop appchevron-rightHow to make calls from the mobile appchevron-rightHow to port my number to Tokychevron-rightHow to request a call recording transcription?chevron-rightHow to restore Toky Google Chrome extensions that disappear from the Chrome barchevron-rightHow to test your connection quality and audio settingschevron-rightHow to transfer a call to an agent, group or external phone number?chevron-rightHow to use the Chrome Extensionchevron-rightI'm having issues with the audio on the desktop app for Macchevron-rightImport contacts to the phone directorychevron-rightInstall a WhatsApp click to chat link in your websitechevron-rightInstall the call widget on your websitechevron-rightInstall the desktop app on Macchevron-rightInstall the desktop app on Windowschevron-rightMake calls with Toky's web app or business dialerchevron-rightMake international phone callschevron-rightPeople can't hear me when I talkchevron-rightReceive fax to emailchevron-rightSend text messages (SMS) using Tokychevron-rightSet up an integration for the first timechevron-rightSet up your IVR in Tokychevron-rightToky United States 10DLC FAQchevron-rightToky and GDPRchevron-rightTroubleshooting sound problemschevron-rightUpdate the Windows applicationchevron-rightUse WhatsApp Business in Tokychevron-rightUse a Telephone Menuchevron-rightUse call monitoring and whisperingchevron-rightUse the Chrome Extensionchevron-rightUse voicemail drop with Tokychevron-rightUse your IVR to forward calls to phone numberschevron-rightViewing your Toky account invoicechevron-rightWhat to check if your CRM integration is not working properlychevron-rightWhere can I set working days and hours in Toky?chevron-rightWhitelist ports in case you are under a Firewallchevron-right
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