Connector data sync

When you install a connector, you sync data from that connector into Bird. This is an automatic process, and the exact type of data that is synced will depend on the connector that you are installing.

Data that you sync from a connector will be stored in the connector attributes section of your contact profiles.

Choose how often to sync data

By default, data sync is set to 'Every 5 minutes'. You can change this in the settings of an installed connector.

  1. Go to the Your connectors tab and click on the installed connector you want to manage.

  2. Go to the Data sync tab.

  3. Under 'Data sync schedule', click the dropdown and select a new frequency.

  4. Click Update to save your changes.

Turn data sync off and on

If you want to stop the data sync between an installed connector and Bird, you can do so in the connector settings.

  1. Go to the Your connectors tab and click on the installed connector you want to manage.

  2. Go to the Data sync tab.

  3. Under 'Data sync status', click the dropdown and select Disabled to turn data sync off, or Enabled to turn data sync on.

Choose what data to sync

Not all the data in a connector will be useful for you to have in Bird. Once you've installed a connector, you can revise which data is displayed and synced on contact profiles

You can choose exactly what data to sync after the installation process:

  1. Go to the Your connectors tab and click on the installed connector you want to manage.

  2. Go to the Data sync tab.

  3. Under 'Data streams available', click Choose attributes.

  4. Click the 'Delete' icon next to any attributes you don't want to sync.

  5. Click Update to save your changes.

Unsynced attributes can be re-synced by adding them.

FAQs

What happens if I change my attributes in the connector?

Bird will automatically fetch all contact with updated attributes from the external system.

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