# Managing Your Credit and Balance Alerts

This guide explains how to monitor your account balance, set up alerts, and manage top-ups for both Postpaid and Pay-As-You-Go (PAYG) customers.

### For Customers with a credit limit

#### Viewing Your Credit Limit

1. Log in to app.bird.com as a user with an organization-level role
2. On the home page, you'll see a balance widget displaying your available balance and remaining credit limit\
   ![](/files/LEvSCzpfGMV7oHz0mWeL)
3. The widget uses color coding to indicate your credit status:
   * **Green**: Above 30% credit remaining
   * **Yellow**: Between 30-20% remaining
   * **Orange:** Between 20-10% remaining
   * Red: Below 10% remaining
   * A banner appears if you've run out of credit

#### Setting Up Balance Alerts

If the bell icon on the widget appears red, it means no one in your organization is subscribed to balance alerts.\
![](/files/sXqbGWue1BXlQ3IyQfu7)

**To subscribe to alerts:**

1. Click the bell icon in the balance widget
2. Add one or more email recipients (email and then name). You can use distribution lists like <finance@acme.com>)\
   ![](/files/icytB6kbrZDIoewLldhu)
3. Recipients will automatically receive email alerts when your credit limit reaches 30% remaining

This ensures your finance team or relevant stakeholders stay informed about your account status before you run low on credit.

### For Pay-As-You-Go (PAYG) Customers

#### Viewing Your Balance

The balance widget shows your remaining prepaid balance until the next top-up is needed.&#x20;

![](/files/9qSytfv61hqlRO1b5qXZ)

### Setting Up Balance Alerts

If the bell icon on the widget appears red, it means no one in your organization is subscribed to balance alerts.<br>

**To subscribe to alerts:**

1. Click the bell icon in the balance widget
2. Add one or more email recipients (you can use distribution lists like <finance@acme.com>)
3. Recipients will automatically receive email alerts when you reach €10 remaining in your wallet

This ensures your finance team or relevant stakeholders stay informed about your account status before you run low on credit.

### Top-up and Auto Refill

#### Top Up

If you need to add additional funds to your wallet you can add balance using a credit card. This applies to both customers with and without a credit limit:

1. Click the "Top up wallet" button
2. Complete the payment flow
   1. Add funds to your account\
      ![](/files/zzBM3N11QkAYCLs3A3GL)
   2. Complete billing information\
      ![](/files/1MH5Fogg0XSXqVKVOlQS)
   3. During payment, select "Remember payment details for future purposes" to save your card for auto-refill\
      ![](/files/OtC7816tbxL8bCp9FpvF)

#### **Configuring Auto-Refill:**

Auto-refill will automatically top-up your wallet when it falls below a configured threshold using a credit card.

1. Click "Manage wallet"
2. Select "Edit wallet"\
   ![](/files/w2dU8eHpHDudWpOmVDwC)
3. Navigate to "Auto-refill"
4. Configure the following:
   * **Balance threshold**: The amount at which auto-refill triggers
   * **Top-up amount**: How much to add when auto-refill activates
   * **Payment method**: Select your previously saved card\
     ![](/files/ULj0vxHhbiLxc0LK0f4f)
5. Click Save

{% hint style="warning" %}
**Important considerations when setting auto-refill:**
{% endhint %}

* Set your threshold and top-up amount high enough to avoid running out of balance between auto-refills, especially if you have high spending volumes
* Avoid triggering excessive card transactions by choosing appropriate amounts
* Ensure your payment card has sufficient balance and transaction limits to handle the top-up amounts


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