Export contacts
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Contacts stored in Bird can be exported for use in other tools.
Only users with the 'Owner' role are able to export contacts.
Go to Marketing > Contacts
Apply any attribute columns that you would like to export
You can also add advanced filters to only filter contacts which have specific criteria. For example, any contacts whose country is United States or any contact who is in a specific list.
Click Export on the top right under more options in three dots.
You've just exported every contact in your directory. One the export is ready, you'll receive a notification which will take you to the Exports tab. From here, you can click Download to download a CSV file containing the contacts you exported.
Go to Marketing and click Lists or Segments on the left-hand menu.
Find the segment or list you want to export, click the three dots on the right-hand side, then click Export.
You've just exported every contact in a list or audience. One the export is ready, you'll receive a notification which will take you to the Exports tab. From here, you can click Download to download a CSV file containing the contacts you exported.
In the Contacts > Data Management > Exports tab, you can see the status of your exports as follows:
Export name
Contact export: <timestamp of export date>
Audience export: <audience name> <timestamp of export date>
List export: <list name> <timestamp of export date>
Number of contacts
Status:
In progress: Click Cancel to cancel an in progress export.
Completed: Click Download to save a CSV file of your exported contacts.
Canceled: Click Retry to start a cancelled export again.
Failed
Date of export
Exports are retained and available in Bird for 30 days.
By default, the export will be a CSV file containing columns for:
Display name
First name
Last name
Phone
Created date
Updated date
Contacts can be re-imported into the platform after customizing the exported CSV file. To import, go to Grow Customers > All contacts > Directory > Add Contacts > Import from CSV.
In the Directory tab, click the 'Open columns configuration' icon on the right hand side of your screen. Check the box next to the attributes you want to export, then export your contacts.
If the contact list is filtered by the audience query, the export will only contain contacts from the filtered results.
