# Bird Support

To raise a support ticket in Bird, start by clicking the **Help Center** icon in the bottom left corner of your Bird workspace. This opens the Help Center, where you can access assistance and explore resources.

<figure><img src="/files/NIdh8iNPxMIiWdfqxf1t" alt=""><figcaption></figcaption></figure>

1. Choose **Create task** to raise a ticket with a member of the Bird support team.
2. **Choose the product f**rom the **Product** dropdown, select the product that needs attention.

{% hint style="info" %}
*Example: Select **Campaigns** for issues related to your marketing campaigns.*
{% endhint %}

3. **Set the priority -** \
   Open the **Priority** dropdown and choose how urgent your request is.

{% hint style="info" %}
*For immediate issues, select **Priority 1 - Business Critical**.*
{% endhint %}

4. **Describe your issue -** \
   Provide a detailed **Description** of the problem. The more context you give, the easier it will be for the team to help.
5. **Attach supporting files**\
   Add any relevant attachments like screenshots, screen recordings, or videos to help illustrate the issue.
6. **Submit your ticket**\
   Click **Submit** to send your request. Your ticket will now be created and assigned to a Customer Support representative.
7. **View your ticket**\
   Go to **Cases** to see your open support requests. Click on your ticket (e.g., *"My campaign won’t send"*) to track progress and view replies.
8. **Reply to your ticket**\
   In the ticket view, type your message in the **Write a reply** box. You can also add attachments like voice notes, screen recordings, or images.
9. **Track ticket status**\
   Use the **Status** tab to monitor the progress of your ticket.

{% hint style="info" %}
*Resolved tickets will show as "Resolved."*
{% endhint %}

10. **Close the case**\
    Once the issue is resolved, click **Close case** to mark it as complete.

If you reach out to our Support team and do not hear back, feel free to email them at <support@bird.com>.&#x20;


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# Agent Instructions: Querying This Documentation

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```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.