# Bird Support

To raise a support ticket in Bird, start by clicking the **Help Center** icon in the bottom left corner of your Bird workspace. This opens the Help Center, where you can access assistance and explore resources.

<figure><img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2FgpiZU8D6FuvHA6xRr43y%2FScreenshot%202025-11-20%20at%2015.16.05.png?alt=media&#x26;token=d1aa694e-4029-4f63-9be9-4f7858982770" alt=""><figcaption></figcaption></figure>

1. Choose **Create task** to raise a ticket with a member of the Bird support team.
2. **Choose the product f**rom the **Product** dropdown, select the product that needs attention.

{% hint style="info" %}
*Example: Select **Campaigns** for issues related to your marketing campaigns.*
{% endhint %}

3. **Set the priority -** \
   Open the **Priority** dropdown and choose how urgent your request is.

{% hint style="info" %}
*For immediate issues, select **Priority 1 - Business Critical**.*
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4. **Describe your issue -** \
   Provide a detailed **Description** of the problem. The more context you give, the easier it will be for the team to help.
5. **Attach supporting files**\
   Add any relevant attachments like screenshots, screen recordings, or videos to help illustrate the issue.
6. **Submit your ticket**\
   Click **Submit** to send your request. Your ticket will now be created and assigned to a Customer Support representative.
7. **View your ticket**\
   Go to **Cases** to see your open support requests. Click on your ticket (e.g., *"My campaign won’t send"*) to track progress and view replies.
8. **Reply to your ticket**\
   In the ticket view, type your message in the **Write a reply** box. You can also add attachments like voice notes, screen recordings, or images.
9. **Track ticket status**\
   Use the **Status** tab to monitor the progress of your ticket.

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*Resolved tickets will show as "Resolved."*
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10. **Close the case**\
    Once the issue is resolved, click **Close case** to mark it as complete.

If you reach out to our Support team and do not hear back, feel free to email them at <support@bird.com>.&#x20;