Bird Support

Raise a support ticket or contact our team directly when you need help.

To raise a support ticket in Bird, start by clicking the Help Center icon in the bottom left corner of your Bird workspace. This opens the Help Center, where you can access assistance and explore resources.

1. Choose Create task to raise a ticket with a member of the Bird support team.

2. Choose the product from the Product dropdown, select the product that needs attention.

Example: Select Campaigns for issues related to your marketing campaigns.

1. Set the priority - Open the Priority dropdown and choose how urgent your request is.

For immediate issues, select Priority 1 - Business Critical.

1. Describe your issue - Provide a detailed Description of the problem. The more context you give, the easier it will be for the team to help.

2. Attach supporting files Add any relevant attachments like screenshots, screen recordings, or videos to help illustrate the issue.

3. Submit your ticket Click Submit to send your request. Your ticket will now be created and assigned to a Customer Support representative.

4. View your ticket Go to Cases to see your open support requests. Click on your ticket (e.g., "My campaign won’t send") to track progress and view replies.

5. Reply to your ticket In the ticket view, type your message in the Write a reply box. You can also add attachments like voice notes, screen recordings, or images.

6. Track ticket status Use the Status tab to monitor the progress of your ticket.

Resolved tickets will show as "Resolved."

1. Close the case Once the issue is resolved, click Close case to mark it as complete.

If you reach out to our Support team and do not hear back, feel free to email them at [email protected].