What Can I Do If My Credit Card Is Declined?

If we have been unable to take payment for your existing Pusher subscription you will receive an email from us as follows:


[Pusher] We couldn't charge your card.


Hello {customer name},

We just tried to process your current amount due of $XX.XX for your Pusher {Product} subscription, but the credit card XXXX-XXXX-XXXX-XXXX charge was declined.

The reason given for the declined transaction was: {Reason provide by your bank}

To continue your service without interruption, update the credit card on file as soon as possible.

Please use the following link to update your billing information: https://pusher.chargifypay.com/update_payment/{id}/{id}

Sincerely, The Pusher Team

The most common reason for this to happen is that the credit card you have setup for us to charge has expired and the details need updating. You can update the card details in the Pusher dashboard, for further instructions see How can I update my billing details for Channels?.

Please note that we attempt to take payment once a day so you may need to wait up to 24 hours for payment to go through after you have updated/added the payment method.

If your credit card details are valid then we would suggest either contacting your card issuer to identify why this is failing, or try a new card. If you need assistance with payment then use the link below to get in touch.

Still have questions? Please reach out to our Support team by visiting this page.

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