> For the complete documentation index, see [llms.txt](https://docs.bird.com/pusher/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/pusher/channels/channels/troubleshooting/we-are-seeing-timeouts-from-the-pusher-channels-api-what-can-we-do.md).

# We Are Seeing Timeouts From The Pusher Channels API, What Can We Do?

We have an end-to-end monitoring systems for any unusual behaviour on every cluster. As soon as we notice anything we provide updated statuses on the issue here: <https://status.pusher.com/>

If you found no information on this page and you’re experiencing API timeout errors persistently for a few hours, please [submit a ticket](https://messagebird.com/support-center/Pusher-request-new) with this information:

* Where are the servers receiving the timeouts physically located?
* What cluster are you connecting to?
* Are the timeouts happening consistently, are they intermittent, or was it an isolated incident?
* What kind of API call timed out?

{% hint style="info" %}
Still have questions? Please reach out to our Support team by visiting [this page](https://messagebird.com/support-center/Pusher-request-new).
{% endhint %}


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