We Are Seeing Timeouts From The Pusher Channels API, What Can We Do?

We have an end-to-end monitoring systems for any unusual behaviour on every cluster. As soon as we notice anything we provide updated statuses on the issue here: https://status.pusher.com/

If you found no information on this page and you’re experiencing API timeout errors persistently for a few hours, please submit a ticket with this information:

  • Where are the servers receiving the timeouts physically located?

  • What cluster are you connecting to?

  • Are the timeouts happening consistently, are they intermittent, or was it an isolated incident?

  • What kind of API call timed out?

Still have questions? Please reach out to our Support team by visiting this page.

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