Reporting Bugs and Technical Issues

To help us diagnose and fix your issue as soon as we possibly can we need as much information from you about the problem you're seeing. Please include as much detail as you can, including ideally:

  • Your Channels app ID.

  • Any error codes or messages that you're seeing in the console.

  • Which Pusher server and client libraries you're using, and what versions of them that you're using.

  • If it's specific bit of code that's causing problems, please include it in the ticket.

  • A timeframe for when the issue started happening.

Giving us this information helps us debug and solve your issue easily and quicker.

You can submit a ticket here.

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