> For the complete documentation index, see [llms.txt](https://docs.bird.com/pusher/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/pusher/channels/channels/troubleshooting/why-am-i-seeing-the-error-there-was-a-problem-creating-your-webhook-please-try-again-when-trying.md).

# Why Am I Seeing The Error "There was a problem creating your WebHook, please try again" When Trying

If you see the error "There was a problem creating your WebHook, please try again" while trying to add a Channels WebHook you need to make sure that the WebHook endpoint exists. As part of the validation process, the URL is checked in DNS to make sure that it exists.

For example if you add the WebHook URL [http://mynonexistenturl.com](http://mynonexistenturl.com/) this will fail because it isn't found by DNS.

You can check that your URL does return a result in DNS by using [nslookup](https://en.wikipedia.org/wiki/Nslookup)

{% hint style="info" %}
Still have questions? Please reach out to our Support team by visiting [this page](https://messagebird.com/support-center/Pusher-request-new).
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/pusher/channels/channels/troubleshooting/why-am-i-seeing-the-error-there-was-a-problem-creating-your-webhook-please-try-again-when-trying.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.