# How to Close a Conversation Using the "Update Feed Item" Step in Flows

When you have a flow that is fully managed by the bot, it’s important to **close the conversation in the Inbox once the flow has completed**. This ensures that future customer messages are treated as **new conversations** and not appended to an old one.

***

### **Why Should You Close Conversations?**

If you don’t close the conversation at the end of the flow:

* Any new message from the customer will appear in the **same conversation**.
* The conversation will **not be managed by the flow anymore**, as the flow has already ended.
* If there are **no available agents** or agents are busy, these messages will go **unattended**.

By closing the conversation using the **Update Feed Item** step, you ensure:

* The conversation is properly marked as **closed**.
* Any new message from the customer **creates a new conversation**, triggering a fresh flow or agent interaction.
* No manual intervention is needed to close conversations.

***

### **Steps to Close a Conversation Using Update Feed Item**

1. In your flow, add the **Update Feed Item** step at the point where you want the conversation to end.
2. Configure the step:

   * **Team Id** and **Agent Id** can be left blank unless you want to assign ownership.
   * Scroll to the **Closed** option.
   * **Enable** the toggle for **Closed**

   <figure><img src="/files/Amhl2fNT4EEKO5CJZCYL" alt=""><figcaption></figcaption></figure>
3. Click **Save**.

***

#### **Best Practice**

Place the **Update Feed Item** step at:

* The **end of the flow** or
* **At every exit point** where you consider the conversation finished.
* After conditional where there is no branch to manage a no-response from the customer.&#x20;
* After every jump where the jump routes to a wait for a conversation message step but if they complete the jump iteration, then the next step could be to close the conversation.&#x20;

***

### **What Happens Next?**

* Once the conversation is marked as **closed**, any new message from the customer:
  * Creates a **new conversation**.
  * Triggers the associated flow again (if configured).

***

✅**You’ve successfully automated conversation closure using the Update Feed Item step.** \
This helps keep your inbox clean and ensures no customer messages are missed.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/applications/automation/flows/how-to/how-to-close-a-conversation-using-the-update-feed-item-step-in-flows.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.