# How to Close a Conversation Using the "Update Feed Item" Step in Flows

When you have a flow that is fully managed by the bot, it’s important to **close the conversation in the Inbox once the flow has completed**. This ensures that future customer messages are treated as **new conversations** and not appended to an old one.

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### **Why Should You Close Conversations?**

If you don’t close the conversation at the end of the flow:

* Any new message from the customer will appear in the **same conversation**.
* The conversation will **not be managed by the flow anymore**, as the flow has already ended.
* If there are **no available agents** or agents are busy, these messages will go **unattended**.

By closing the conversation using the **Update Feed Item** step, you ensure:

* The conversation is properly marked as **closed**.
* Any new message from the customer **creates a new conversation**, triggering a fresh flow or agent interaction.
* No manual intervention is needed to close conversations.

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### **Steps to Close a Conversation Using Update Feed Item**

1. In your flow, add the **Update Feed Item** step at the point where you want the conversation to end.
2. Configure the step:

   * **Team Id** and **Agent Id** can be left blank unless you want to assign ownership.
   * Scroll to the **Closed** option.
   * **Enable** the toggle for **Closed**

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3. Click **Save**.

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#### **Best Practice**

Place the **Update Feed Item** step at:

* The **end of the flow** or
* **At every exit point** where you consider the conversation finished.
* After conditional where there is no branch to manage a no-response from the customer.&#x20;
* After every jump where the jump routes to a wait for a conversation message step but if they complete the jump iteration, then the next step could be to close the conversation.&#x20;

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### **What Happens Next?**

* Once the conversation is marked as **closed**, any new message from the customer:
  * Creates a **new conversation**.
  * Triggers the associated flow again (if configured).

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✅**You’ve successfully automated conversation closure using the Update Feed Item step.** \
This helps keep your inbox clean and ensures no customer messages are missed.