Create a simple auto-responder

Use this flow to automatically respond to incoming messages with a plain text message on WhatsApp or any channel of your choice!

How it works

  1. Conversation created: The flow is triggered when an incoming message is received from a customer.

  2. Send plain text message to conversation: The flow immediately responds to the incoming message with a predefined plain text message, acknowledging receipt and providing a response to the customer.

How to use the flow

What you’ll need

  • At least one installed channel

  • The plain text message you want to send as an auto-response

How to set up


  1. Go to Flows > Template library and locate and select the 'Simple Auto-Responder' flow.

  2. Click Save to my library in the top right-hand corner.

  3. The trigger is automatically configured for WhatsApp, but you can change the trigger to a channel of your choice

Send plain text message to conversation

  1. Within the flow, locate the 'Send plain text message to conversation' action.

  2. In the ‘Configuration’ > ‘Message content’ field, enter the plain text message you want to send as an auto-response. For example: "Thanks for getting in touch! We’ve got your inquiry and we’ll get back to you as soon as possible."

Click Publish flow to start automatically responding to incoming messages with the predefined plain text message.

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