# Invite Bird support

{% hint style="warning" %}
You can only invite a Bird support team member to your organization if you've already [opened a support case](https://docs.bird.com/applications/~/changes/SidqSnOUVNHmcp2wkLG7/help-and-reference/bird-support/..#contact-support-by-opening-a-case) with us and the agent handling your case has provided you with their email address for this purpose.
{% endhint %}

In some situations, the quickest and most effective way for us to provide you with support is for you to invite a Bird support team member into your [organization](https://docs.bird.com/applications/~/changes/SidqSnOUVNHmcp2wkLG7/account-and-billing/account/organization-settings#organizations). 

This allows our support team to understand the context of your issue better and resolve it for you more efficiently.

## Step-by-step instructions

The Bird support agent will provide you with a link to help you navigate to the **Users** page, but you can also follow these steps to invite Bird support to your organization:

1. From inside the application (not the Support Center), make sure you are in the correct organization, then click **your name** in the bottom left-hand corner of the screen.\
   ![](https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2Fjsjow0ylJz58jT1WjBeM%2FScreenshot%202024-03-28%20at%2015.08.22.png?alt=media\&token=b07bd450-bc92-437e-8ef7-047992bd8606)
2. Click **Settings**.
3. Under **Account** > **Users**, click Click **Invite Bird support**.<br>

   <div align="left"><figure><img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2Ft9QGONAPYFsDcrSAjwwz%2FFrame%206389%20(1).png?alt=media&#x26;token=0b8be55c-8164-4ca2-a25c-2063ca2d085a" alt=""><figcaption></figcaption></figure></div>
4. In the "Email" field, enter the Bird email address that you have been provided with.
5. Under **Roles**, select the [access role](https://docs.bird.com/applications/~/changes/SidqSnOUVNHmcp2wkLG7/account-and-billing/account/organization-settings/access-roles) that you want to assign to them. By default, this will be set to "Owner", but you can select any custom access role you have defined for your organization. Granting broader permissions generally allows us to resolve your issue more quickly.
6. Click **Invite** to invite them to your organization.

### Security and Access

#### Bird support team email addresses

The email addresses that Bird's support team provides will always follow this format:

```
name@cx.bird.com
```

#### Identification badges

When you grant a member of the Bird support team access to your organization, we'll display a "from Bird" badge next to their name so you can easily identify them.

<div align="left"><figure><img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2FzXIJyYb4OwTQbac5vZOJ%2FOrganization%20settings%20(22).png?alt=media&#x26;token=9121e6c3-f832-4789-8fe4-20595e6e5486" alt=""><figcaption></figcaption></figure></div>

#### Leaving the organization

Once the Bird support team member has resolved your issue, they will remove themselves from your organization.

{% hint style="info" %}
You can also revoke a support team member's access at any point by going to **Settings** > **Users** > **Edit user** and clicking **Remove user from organization**, as you would [remove any other type of user](https://docs.bird.com/applications/~/changes/SidqSnOUVNHmcp2wkLG7/account-and-billing/account/organization-settings/users#remove-a-user-from-your-organization) from your organization.
{% endhint %}