Agent guide

Welcome to Inbox, your all-in-one platform for managing customer conversations. With Inbox, you can easily keep track of all your customer interactions in one place, collaborate with your team, and provide outstanding support to your customers.

This guide will take you through the basics of working in Inbox, including how to navigate the interface, manage your conversations, and collaborate with your team.

📚 Lesson one: The basics

⏰ Lesson two: Your availability status

✉️ Lesson three: Send and recieve messages

💬 Lesson four: Manage conversations

👥 Lesson five: View conversation participants

👤 Lesson six: View a contact's profile