24Sessions EN
  • account-set-up-settings
    • Account settings
    • Available languages
    • Logo size
    • Setting up co-browsing
    • Setting up custom backgrounds
    • Setting up the Outlook Add-in
    • Setting up the omnichannel widget
    • Testing 24sessions
  • availability-booking-forms
    • Adjust availability of someone else
    • Availability types
    • Connect your calendar to your 24sessions agenda
    • Edit your blocked slots in your availability page
  • emails-notifications
    • Dynamic Links
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    • Email Customization
  • faq
    • Add a guest to a scheduled meeting
    • Feature request or feedback?
    • Maximum number of attendees for a meeting
  • meeting-room
    • Backgrounds
    • Grid view
    • Image capture
    • Meeting room
    • Sharing your screen when you have a second screen
    • Video overlay
  • meeting-types
    • Add questions to a meeting type
    • Customize review questions per meeting type
    • Download recordings
    • Live now meetings
    • Setting up the Live Now beta
    • The difference between scheduling a meeting and getting booked by customers
    • Waiting room set-up
  • privacy-terms
    • Data Processing Agreement
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    • How to obtain & access your personal data that 24sessions stores
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  • product-library
    • Availability feature
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    • Meeting types functionality
    • My Account functionality
    • Placeholders functionality
    • Recordings functionality
    • Report functionality
    • SMS functionality
    • User & Groups functionality
    • Waiting room functionality
  • product
    • 24sessions Dashboard
    • Account settings
    • Availability
    • Booking link
    • Co-browsing
    • Dynamic dashboard
    • Instant meeting
    • Language settings
    • Live Now Beta
    • Live now
    • Meeting details
    • Meetings overview
    • Omnichannel widget
    • Outlook add-in
    • Reports
    • Reschedule, cancel, add an additional guest, or assign a meeting to someone else
    • Schedule new meeting
    • Test a call in the testroom
  • technical-documentation
    • Supported Browsers
  • troubleshooting-articles
    • Dial-in
    • Most frequent issues
    • Meetingroom 2.0
    • The guest gets stuck in the media check
    • The sound drops during the meeting
    • You don't have video or audio while you both successfully entered the meeting
    • You're experiencing a bad internet connection
  • users-groups
    • Add a new user or group
    • Group management
    • User roles
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Testing 24sessions

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Last updated 1 year ago

This article covers some of the things you need to be aware of when using 24sessions for the first time:

  • As a guest/customer you have to join the meeting via de link provided in the confirmation email. It looks like this: companyname.24sessions.com/join/XXXXXXXXXXXX

  • As a user/organiser: join the meeting on the meeting overview page in your 24sessions account. If you join through the guest link, the meeting will not start.

  • If you are added to a video meeting as a guest by a colleague, the meeting will not show in your meeting overview page. You have to access the meeting through the link in the confirmation email.

  • To trigger a guest review at the end of the meeting use the red hang up button as a user before the guest leaves the meeting.

  • As a user, once you click the red hang up button, the meeting is ended (if there is only one guest). If you need to exit the meeting but want to return, use the x in your tab.

  • An overview of supported browsers can be found . Internet Explorer is not supported.

  • If your camera/microphone is not detected, log out of other applications that use the camera/microphone like Skype and Teams.

  • Screen sharing is not possible on tablets/phones.

  • Information shared in the chat is not saved. So when the meeting is closed, you have no access to it (including attachments).

HERE