# Waiting room set-up The waiting room is an ideal place to put some content you would like your customers to watch or read while they are waiting. It's an iframe where you can put a video, picture, slide or anything else you want the customer to show while waiting on the host of the meeting. You can also add some text to make the customer feel welcome immediately. This article covers: * [Setting up the waiting room](#h_a60576830d) * [Best practices](#h_4b3b5b3a9a) #### **Setting up the waiting Room** How to set up the waiting room: 1. You can do this on a global level by clicking on 'Add-ons' and then 'Custom Waiting Room' and filling in the HTML 2. Or you can do this per meeting type by clicking on ' Meeting types' 3. Choose the appropriate meeting type 4. Click 'Custom Waiting Room' under Additional Options 5. Under 'Settings', check the box that says you want to use custom settings for this meeting type 6. Adjust the HTML and save Watch the video on how to set up a waiting room here: #### **Best Practices** The following HTML code can be used for videos. *Note: Please apply your own color codes, videos and background relevant to your organization.* ```

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While you wait, check out our latest product video:

``` The following HTML code can be used for pictures. *Note: Please apply your own color codes, videos and background relevant to your organization.* ```

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``` For pictures, we recommend a width of **maximum 453 pixels**, you can also scale this in the HTML code. There is no limit to the length. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/24sessions/meeting-types/waiting-room-set-up.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.