> For the complete documentation index, see [llms.txt](https://docs.bird.com/24sessions/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/24sessions/product/omnichannel-widget.md).

# Omnichannel widget

The omnichannel widget is a great way to offer your customer an embedded video experience, which makes it very easy for a customer to start or schedule a video call or maybe even to enable co-browsing for customers. This article gives some insight into how the omnichannel widget can be used by the customer.

 

This article covers

* [How customers can start a meeting immediately](#h_01FR0XAAR8ZP2729JR821SS7Z8)
* [Scheduling a meeting via the omnichannel widget](#h_01FR0XB25PNRJ81VHBJSRA1422)
* [How customers can start a co-browsing session right from the omnichannel widget](#h_01FR0XB725X9Z832AD2M56SBXQ)

**Navigating the omnichannel widget**

If the omnichannel widget is installed on your website, the customer can start a call, schedule a call or, if it's enabled, start a co-browsing session from the widget. When they open the widget, a menu will pop up showing the options that are enabled for the widget. 

<figure><img src="/files/gQvr1QOnPm1cFMglD0UF" alt=""><figcaption></figcaption></figure>

**Start a call now**

If the customer wants to speak to an agent immediately, they can do so by clicking the "Start a call now" button. They can subsequently select if they want an audio call or a video call. They can then fill in a name and an email address and will then be redirected to an agent. If there is no agent available, they can schedule an appointment (if this setting is turned on).

<figure><img src="/files/xQMvP0JbsD4jAw4MbNjV" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/jYmt6yzdjJcgjbTixraa" alt=""><figcaption></figcaption></figure>

**Schedule a call**

If the customer doesn't want to have a meeting right at that moment, they can also decide to schedule a meeting for later.  To schedule a call, they can click "Schedule a call", then they will get a booking form with available dates and times. There, they are able to fill in a name, email address, phone number and any additional fields that the particular meeting type has. They can also opt for scheduling a meeting if there are no agents available to respond to the call when they wanted to start a call immediately.

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**Co-browsing integration**

If you are already in a call with a customer, or just want to start a co-browsing session with the customer, you can generate a code from within the meeting room for co-browsing. You would then pass this code on to the customer and the customer will have to fill it in in the omnichannel widget. To learn more about co-browsing, [read our co-browsing article](https://24sessions.zendesk.com/hc/en-us/articles/4406818960657).

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