# You don't have video or audio while you both successfully entered the meeting If you entered the meeting and you encountered a blue screen, even though you can see that the guest has entered the meeting, there are a few things you can check. **1. Please check if the guest joined the meeting via:** * A Google Chrome browser * A Microsoft Edge (Chromium) browser * A Safari 11+ browser * A Firefox browser * Or a tablet or smartphone. (video meetings on an iOS device are supported on Safari, Chrome, Edge and Firefox. For iOS devices that run an iOS version older than 14.4, only Safari is supported). For Android they can join via most browsers, but we recommend the Chrome app.) *If the guest joins via another device or browser than mentioned above we, unfortunately, cannot guarantee a successful connection.* **2. Check if the guest joined the meeting via a secure wifi network** If the guest joins via a secure wifi network, for example, a company network, it may happen that due to company restrictions video meetings with 24sessions are not allowed. If this is the case please ask if the guest is able to join via a guest network, hotspot or mobile network. **3. Try refreshing the meeting on both sides** Sometimes, simply refreshing the meeting can solve this issue. You can do this by clicking the refresh icon at the bottom of the meeting screen. **4. Step 1-3 did not resolve the issue?** Ask if the guest can join via a different device or ask the guest to [dial-in](https://24sessions.zendesk.com/hc/en-us/articles/4404457854225-Dial-in) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/24sessions/troubleshooting-articles/you-dont-have-video-or-audio-while-you-both-successfully-entered-the-meeting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.