# You're experiencing a bad internet connection

If you are experiencing a bad internet connection, a meeting can start stuttering or maybe the video of the guest becomes out of sync with what they are saying. There is a simple solution you can try to follow the instruction below.

**Please try to refresh the meeting via the arrow button at the bottom of the page.** Make sure both you and the guest refresh the meeting. This should solve the problem in most cases

<figure><img src="/files/WVcvn3hBO7U3F5gCz4gY" alt=""><figcaption></figcaption></figure>

If this doesn't help, choose to [dial-in](https://24sessions.zendesk.com/hc/en-us/articles/4404457854225-Dial-in) to continue the meeting.


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