# You're experiencing a bad internet connection

If you are experiencing a bad internet connection, a meeting can start stuttering or maybe the video of the guest becomes out of sync with what they are saying. There is a simple solution you can try to follow the instruction below.

**Please try to refresh the meeting via the arrow button at the bottom of the page.** Make sure both you and the guest refresh the meeting. This should solve the problem in most cases

<figure><img src="https://3223954301-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fd0zwL9RcBdXfcbtnEToX%2Fuploads%2Fgit-blob-293f8f6d086771539934497463902c0f2e406586%2FSchermafbeelding_2020-06-18_om_21.40.27.png?alt=media" alt=""><figcaption></figcaption></figure>

If this doesn't help, choose to [dial-in](https://24sessions.zendesk.com/hc/en-us/articles/4404457854225-Dial-in) to continue the meeting.