24Sessions EN
  • account-set-up-settings
    • Account settings
    • Available languages
    • Logo size
    • Setting up co-browsing
    • Setting up custom backgrounds
    • Setting up the Outlook Add-in
    • Setting up the omnichannel widget
    • Testing 24sessions
  • availability-booking-forms
    • Adjust availability of someone else
    • Availability types
    • Connect your calendar to your 24sessions agenda
    • Edit your blocked slots in your availability page
  • emails-notifications
    • Dynamic Links
    • Dynamic Variables
    • Email Customization
  • faq
    • Add a guest to a scheduled meeting
    • Feature request or feedback?
    • Maximum number of attendees for a meeting
  • meeting-room
    • Backgrounds
    • Grid view
    • Image capture
    • Meeting room
    • Sharing your screen when you have a second screen
    • Video overlay
  • meeting-types
    • Add questions to a meeting type
    • Customize review questions per meeting type
    • Download recordings
    • Live now meetings
    • Setting up the Live Now beta
    • The difference between scheduling a meeting and getting booked by customers
    • Waiting room set-up
  • privacy-terms
    • Data Processing Agreement
    • GDPR compliance
    • How can I have my personal data that 24sessions stores removed?
    • How to obtain & access your personal data that 24sessions stores
    • Request to stop processing my personal data
  • product-library
    • Availability feature
    • Booking form functionality
    • Branded settings functionality
    • Co-browsing functionality
    • Custom domain functionality
    • Customer Experience Growth Model
    • Dial-in functionality
    • Email functionality
    • Live now functionality
    • Meeting types functionality
    • My Account functionality
    • Placeholders functionality
    • Recordings functionality
    • Report functionality
    • SMS functionality
    • User & Groups functionality
    • Waiting room functionality
  • product
    • 24sessions Dashboard
    • Account settings
    • Availability
    • Booking link
    • Co-browsing
    • Dynamic dashboard
    • Instant meeting
    • Language settings
    • Live Now Beta
    • Live now
    • Meeting details
    • Meetings overview
    • Omnichannel widget
    • Outlook add-in
    • Reports
    • Reschedule, cancel, add an additional guest, or assign a meeting to someone else
    • Schedule new meeting
    • Test a call in the testroom
  • technical-documentation
    • Supported Browsers
  • troubleshooting-articles
    • Dial-in
    • Most frequent issues
    • Meetingroom 2.0
    • The guest gets stuck in the media check
    • The sound drops during the meeting
    • You don't have video or audio while you both successfully entered the meeting
    • You're experiencing a bad internet connection
  • users-groups
    • Add a new user or group
    • Group management
    • User roles
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On this page
  • What is it?
  • What is the added value?
  • FAQ
  1. product-library

My Account functionality

What is it?

The My Account functionality enables users to set up and manage their account settings. Users can set up the following information:

  • Name

  • Email

  • Password

  • Profile url - this is the URL that can be used for the booking form of the agent. When you share this url with the customer, the customer can directly book a meeting with the agent.

  • Timezone - when you are located in a different time zone it is important to change this setting to the correct time zone. The time of the booked video calls and the availability of agents is based on the time zone of the agent.

  • Phone number

  • Job title

  • Location

  • Profile picture

What is the added value?

Why do our customers use this feature?

  • The information of agents can help to make the communication towards your customers more personal. Adding for example the email and phone number of the agent to the signature in the email will make not only the look & feel better but it will also give your customers the opportunity to get in contact with the agent if necessary.

  • Agents can manage the settings themselves, so it saves admins time in managing the accounts.

  • When making use of our API, you are even able to create a rich profile of your agents. This profile can be useful for making connections between 24sessions and other tools

FAQ

What are the frequently asked questions about this feature?

  • Where will the Account information be shown?

  • Can we add the profile picture of the agent to the customer journey?

    • The profile picture can not be added to the different sections of the customer journey (for example the confirmation emails, and meeting room).

PreviousMeeting types functionalityNextPlaceholders functionality

Last updated 1 year ago

The name, email address, phone number, job title and phone number can be shown in communication towards the customer. With you can automatically add this information to the email and SMS notifications and to the ICS files (the calendar invitations). The profile picture is not something that can be shown yet in communication.

placeholders