24Sessions EN
  • account-set-up-settings
    • Account settings
    • Available languages
    • Logo size
    • Setting up co-browsing
    • Setting up custom backgrounds
    • Setting up the Outlook Add-in
    • Setting up the omnichannel widget
    • Testing 24sessions
  • availability-booking-forms
    • Adjust availability of someone else
    • Availability types
    • Connect your calendar to your 24sessions agenda
    • Edit your blocked slots in your availability page
  • emails-notifications
    • Dynamic Links
    • Dynamic Variables
    • Email Customization
  • faq
    • Add a guest to a scheduled meeting
    • Feature request or feedback?
    • Maximum number of attendees for a meeting
  • meeting-room
    • Backgrounds
    • Grid view
    • Image capture
    • Meeting room
    • Sharing your screen when you have a second screen
    • Video overlay
  • meeting-types
    • Add questions to a meeting type
    • Customize review questions per meeting type
    • Download recordings
    • Live now meetings
    • Setting up the Live Now beta
    • The difference between scheduling a meeting and getting booked by customers
    • Waiting room set-up
  • privacy-terms
    • Data Processing Agreement
    • GDPR compliance
    • How can I have my personal data that 24sessions stores removed?
    • How to obtain & access your personal data that 24sessions stores
    • Request to stop processing my personal data
  • product-library
    • Availability feature
    • Booking form functionality
    • Branded settings functionality
    • Co-browsing functionality
    • Custom domain functionality
    • Customer Experience Growth Model
    • Dial-in functionality
    • Email functionality
    • Live now functionality
    • Meeting types functionality
    • My Account functionality
    • Placeholders functionality
    • Recordings functionality
    • Report functionality
    • SMS functionality
    • User & Groups functionality
    • Waiting room functionality
  • product
    • 24sessions Dashboard
    • Account settings
    • Availability
    • Booking link
    • Co-browsing
    • Dynamic dashboard
    • Instant meeting
    • Language settings
    • Live Now Beta
    • Live now
    • Meeting details
    • Meetings overview
    • Omnichannel widget
    • Outlook add-in
    • Reports
    • Reschedule, cancel, add an additional guest, or assign a meeting to someone else
    • Schedule new meeting
    • Test a call in the testroom
  • technical-documentation
    • Supported Browsers
  • troubleshooting-articles
    • Dial-in
    • Most frequent issues
    • Meetingroom 2.0
    • The guest gets stuck in the media check
    • The sound drops during the meeting
    • You don't have video or audio while you both successfully entered the meeting
    • You're experiencing a bad internet connection
  • users-groups
    • Add a new user or group
    • Group management
    • User roles
Powered by GitBook
On this page
  • What is it?
  • What is the added value?
  • FAQ
  1. product-library

Co-browsing functionality

Check out our video on Co-browsing

What is it?

Co-browsing is interactive screen sharing. The co-browsing feature allows meeting participants to interact with the same web page in real time. A participant can scroll, edit and click through a web page. For the other participant, these changes will reflect instantly on their own screen. The collaborative nature of co-browsing opens up possibilities beyond the scope of normal screen sharing. These include:

  1. When one person scrolls, the page will move for both participants.

  2. The agent can draw on the customer’s screen to direct their attention.

  3. Both participants can add and remove text and share the changes.

  4. Clicks made by one participants will impact the other in the same way.

What is the added value?

Why do our customers use this feature?

  • Customers can enjoy more interactive and meaningful support.

  • Agents are empowered to assist customers to a far greater degree.

FAQ

What are the frequently asked questions about this feature?

  • Is it hard to set up?

    • No, 24sessions generates embeddable HTML code that can be simply added to the web page header.

  • Does it work on mobile?

    • Soon! Full mobile capability is on the roadmap and will be available in the near future.

  • Can the customer hide parts of the page from the agent?

    • Yes, through field masking. Any page element can be selected for masking. It will become blocked from any interaction or viewing on the agent's screen.

PreviousBranded settings functionalityNextCustom domain functionality

Last updated 1 year ago