24Sessions EN
  • account-set-up-settings
    • Account settings
    • Available languages
    • Logo size
    • Setting up co-browsing
    • Setting up custom backgrounds
    • Setting up the Outlook Add-in
    • Setting up the omnichannel widget
    • Testing 24sessions
  • availability-booking-forms
    • Adjust availability of someone else
    • Availability types
    • Connect your calendar to your 24sessions agenda
    • Edit your blocked slots in your availability page
  • emails-notifications
    • Dynamic Links
    • Dynamic Variables
    • Email Customization
  • faq
    • Add a guest to a scheduled meeting
    • Feature request or feedback?
    • Maximum number of attendees for a meeting
  • meeting-room
    • Backgrounds
    • Grid view
    • Image capture
    • Meeting room
    • Sharing your screen when you have a second screen
    • Video overlay
  • meeting-types
    • Add questions to a meeting type
    • Customize review questions per meeting type
    • Download recordings
    • Live now meetings
    • Setting up the Live Now beta
    • The difference between scheduling a meeting and getting booked by customers
    • Waiting room set-up
  • privacy-terms
    • Data Processing Agreement
    • GDPR compliance
    • How can I have my personal data that 24sessions stores removed?
    • How to obtain & access your personal data that 24sessions stores
    • Request to stop processing my personal data
  • product-library
    • Availability feature
    • Booking form functionality
    • Branded settings functionality
    • Co-browsing functionality
    • Custom domain functionality
    • Customer Experience Growth Model
    • Dial-in functionality
    • Email functionality
    • Live now functionality
    • Meeting types functionality
    • My Account functionality
    • Placeholders functionality
    • Recordings functionality
    • Report functionality
    • SMS functionality
    • User & Groups functionality
    • Waiting room functionality
  • product
    • 24sessions Dashboard
    • Account settings
    • Availability
    • Booking link
    • Co-browsing
    • Dynamic dashboard
    • Instant meeting
    • Language settings
    • Live Now Beta
    • Live now
    • Meeting details
    • Meetings overview
    • Omnichannel widget
    • Outlook add-in
    • Reports
    • Reschedule, cancel, add an additional guest, or assign a meeting to someone else
    • Schedule new meeting
    • Test a call in the testroom
  • technical-documentation
    • Supported Browsers
  • troubleshooting-articles
    • Dial-in
    • Most frequent issues
    • Meetingroom 2.0
    • The guest gets stuck in the media check
    • The sound drops during the meeting
    • You don't have video or audio while you both successfully entered the meeting
    • You're experiencing a bad internet connection
  • users-groups
    • Add a new user or group
    • Group management
    • User roles
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On this page
  • What is it?
  • What is the added value?
  • FAQ
  1. product-library

Waiting room functionality

What is it?

The 24sessions waiting room includes a virtual waiting room where the customer waits until the host of the meeting joins the call. Because only then the actual call will start.

The waiting room is simply an iFrame in which you are able to place a video, picture, slide or anything else you want the customer to show while waiting on the host of the meeting. You can also add some text to make the customer feel welcome immediately.

What is the added value?

Why do our customers use this feature?

  • Increased customer experience by making the customer feel welcome

  • Perfect possibility to inform the customer about (relevant) information. For example:

    1. A webinar that is coming up

    2. Product information

    3. A newsletter (or opt-in)

    4. A picture of your team / company to add a personal touch

FAQ

What are the frequently asked questions about this feature?

  • What can I change in the waiting room?

  • Can I add a hyperlink in the waiting room?

    • Sure! You can add this in the HTML Source code and when people click a video / picture they will be redirected to the source you added.

  • Can I just insert any picture or video?

    • No, you need to make sure this picture or video is ‘hosted’ somewhere. E.g. in Hubspot or a video from youtube (public). If you simply add a picture you uploaded from your computer, it’s logical that not everybody has access so that will result in an error. We are sure your Marketing department has a location to host stock photos, ask them for the sharable source link and add this to the source code.

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Last updated 1 year ago

Basically anything. You are able to paste your own source code into the iFrame. So you use our basic templates which you can find (add a photo or video) but you can also get creative use the source code of your creation to display it in the waiting room. You can’t change the size of the iFrame.

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