24Sessions EN
  • account-set-up-settings
    • Account settings
    • Available languages
    • Logo size
    • Setting up co-browsing
    • Setting up custom backgrounds
    • Setting up the Outlook Add-in
    • Setting up the omnichannel widget
    • Testing 24sessions
  • availability-booking-forms
    • Adjust availability of someone else
    • Availability types
    • Connect your calendar to your 24sessions agenda
    • Edit your blocked slots in your availability page
  • emails-notifications
    • Dynamic Links
    • Dynamic Variables
    • Email Customization
  • faq
    • Add a guest to a scheduled meeting
    • Feature request or feedback?
    • Maximum number of attendees for a meeting
  • meeting-room
    • Backgrounds
    • Grid view
    • Image capture
    • Meeting room
    • Sharing your screen when you have a second screen
    • Video overlay
  • meeting-types
    • Add questions to a meeting type
    • Customize review questions per meeting type
    • Download recordings
    • Live now meetings
    • Setting up the Live Now beta
    • The difference between scheduling a meeting and getting booked by customers
    • Waiting room set-up
  • privacy-terms
    • Data Processing Agreement
    • GDPR compliance
    • How can I have my personal data that 24sessions stores removed?
    • How to obtain & access your personal data that 24sessions stores
    • Request to stop processing my personal data
  • product-library
    • Availability feature
    • Booking form functionality
    • Branded settings functionality
    • Co-browsing functionality
    • Custom domain functionality
    • Customer Experience Growth Model
    • Dial-in functionality
    • Email functionality
    • Live now functionality
    • Meeting types functionality
    • My Account functionality
    • Placeholders functionality
    • Recordings functionality
    • Report functionality
    • SMS functionality
    • User & Groups functionality
    • Waiting room functionality
  • product
    • 24sessions Dashboard
    • Account settings
    • Availability
    • Booking link
    • Co-browsing
    • Dynamic dashboard
    • Instant meeting
    • Language settings
    • Live Now Beta
    • Live now
    • Meeting details
    • Meetings overview
    • Omnichannel widget
    • Outlook add-in
    • Reports
    • Reschedule, cancel, add an additional guest, or assign a meeting to someone else
    • Schedule new meeting
    • Test a call in the testroom
  • technical-documentation
    • Supported Browsers
  • troubleshooting-articles
    • Dial-in
    • Most frequent issues
    • Meetingroom 2.0
    • The guest gets stuck in the media check
    • The sound drops during the meeting
    • You don't have video or audio while you both successfully entered the meeting
    • You're experiencing a bad internet connection
  • users-groups
    • Add a new user or group
    • Group management
    • User roles
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On this page
  • What is it?
  • What is the added value?
  • FAQ
  1. product-library

Dial-in functionality

What is it?

If you experience audio problems during a video call and you and your customer cannot hear each other properly or if you have a weak internet connection, you can switch to mobile thanks to the dial-in function. When you choose to dial-in the verbal communication will continue via telephone and the customer can still see you and your shared screen. But you can also use the dial-in functionality for other guests to join the meeting by letting them call into the meeting.

What is the added value?

Why do our customers use this feature?

  • If a guest that is already in the meeting experiences technical difficulties with the network connection for example, the guest can still continue the meeting by calling into the meeting.

  • If a guest dials in, you are still visible to your guest, if the guest hasn't disabled the video or left the meeting on their laptop you can also still see the guest and/or their shared screen

  • You can still share your screen with your customer.

  • The chat and document exchange are still available.

  • When a meeting is already set-up you can share the phone number with the guest who wants to call in and the pin code he needs to enter to join your meeting

FAQ

What are the frequently asked questions about this feature?

  • I cannot enter the country code, how does it work?

    • The default country code is determined by the IP address of the guest that opens the dial-in function. But you can change you country code by clicking on it!

  • My meetings are recorded, will the guest via dial-in also be recorded?

    • Yes! From the moment that the guest enters the entrance code, the dial-in guest will also be recorded

  • Is this feature automatically enabled?

    • The dial-in function needs to be manually switched on. Contact your CSM if you would like to make use of this feature

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Last updated 1 year ago