24Sessions EN
  • account-set-up-settings
    • Account settings
    • Available languages
    • Logo size
    • Setting up co-browsing
    • Setting up custom backgrounds
    • Setting up the Outlook Add-in
    • Setting up the omnichannel widget
    • Testing 24sessions
  • availability-booking-forms
    • Adjust availability of someone else
    • Availability types
    • Connect your calendar to your 24sessions agenda
    • Edit your blocked slots in your availability page
  • emails-notifications
    • Dynamic Links
    • Dynamic Variables
    • Email Customization
  • faq
    • Add a guest to a scheduled meeting
    • Feature request or feedback?
    • Maximum number of attendees for a meeting
  • meeting-room
    • Backgrounds
    • Grid view
    • Image capture
    • Meeting room
    • Sharing your screen when you have a second screen
    • Video overlay
  • meeting-types
    • Add questions to a meeting type
    • Customize review questions per meeting type
    • Download recordings
    • Live now meetings
    • Setting up the Live Now beta
    • The difference between scheduling a meeting and getting booked by customers
    • Waiting room set-up
  • privacy-terms
    • Data Processing Agreement
    • GDPR compliance
    • How can I have my personal data that 24sessions stores removed?
    • How to obtain & access your personal data that 24sessions stores
    • Request to stop processing my personal data
  • product-library
    • Availability feature
    • Booking form functionality
    • Branded settings functionality
    • Co-browsing functionality
    • Custom domain functionality
    • Customer Experience Growth Model
    • Dial-in functionality
    • Email functionality
    • Live now functionality
    • Meeting types functionality
    • My Account functionality
    • Placeholders functionality
    • Recordings functionality
    • Report functionality
    • SMS functionality
    • User & Groups functionality
    • Waiting room functionality
  • product
    • 24sessions Dashboard
    • Account settings
    • Availability
    • Booking link
    • Co-browsing
    • Dynamic dashboard
    • Instant meeting
    • Language settings
    • Live Now Beta
    • Live now
    • Meeting details
    • Meetings overview
    • Omnichannel widget
    • Outlook add-in
    • Reports
    • Reschedule, cancel, add an additional guest, or assign a meeting to someone else
    • Schedule new meeting
    • Test a call in the testroom
  • technical-documentation
    • Supported Browsers
  • troubleshooting-articles
    • Dial-in
    • Most frequent issues
    • Meetingroom 2.0
    • The guest gets stuck in the media check
    • The sound drops during the meeting
    • You don't have video or audio while you both successfully entered the meeting
    • You're experiencing a bad internet connection
  • users-groups
    • Add a new user or group
    • Group management
    • User roles
Powered by GitBook
On this page
  • What is it?
  • What is the added value?
  • FAQ
  1. product-library

Availability feature

Previousproduct-libraryNextBooking form functionality

Last updated 1 year ago

What is it?

The availability feature within 24sessions makes it possible to set a fixed availability for video meetings by blocking time slots for yourself, a colleague, a group or company wide. This availability will be used for the published booking forms. The booking forms can be used on personal level, meeting type level and group level.

It is also possible to set an availability per meeting type. This makes it possible to route based on value. Value-based routing allows you to reserve specific time slots in an agent’s calendar for specific types of client meetings. This way, you get to give priority to those client conversations with high value. Read the article about .

For example:

  • Reserve more time slots for your most valuable customer interactions

  • Easily route your high-value client meetings to the most expert agent

  • Limit the amount of slots per week for a certain (lower value) type of client meeting

  • Extend your opening hours for specific meeting types only

Furthermore, in the availability feature it is possible to connect your own agenda, so meetings that are already scheduled in your personal agenda, will automatically show in the published booking forms as ‘not available’.

Which agenda’s can connect?

  • Google

  • Office365

  • Outlook

What is needed to connect your agenda?

To connect your agenda we need to have the right access

In general terms

  • The app needs permission to check availability of a user within O365 (to check when a user is available in Outlook)

  • The app needs permission to write in Outlook (for adding 24s meetings directly to Outlook)

In technical terms

  • Authorisation is made via oAuth with the following scope being used: offline_access Calendars.ReadWrite

What is the added value?

Why do our customers use this feature?

  • You control your agenda to make sure the time slot fits when video meetings are scheduled by your customers

  • Comfort when you as user book a meeting, you can choose that non available time slots will be left out

  • If your agenda is connected, a new video meeting will be directly published in your agenda when it is planned, without adding a manual ICS file.

FAQ

What are the frequently asked questions about this feature?

  • Who can adjust the availability setting?

    • Every user with an own account can adjust their personal availability setting.

  • Who can set the availability for the team or company?

    • The user who has the role of ‘Manager’ can adjust team and/or company settings.

  • Do I need to connect my agenda with 24sessions to make use of this feature?

    • No, this is not needed. Both the agenda connection and the availability feature can work separate, but can also be used to enhance each other.

  • What are the costs of the availability feature?

    • Nothing, this is included in the platform and you can make use of it straight away.

  • What if our company only wants to show only a certain amount of time, for example 10 hours per week , blocked for video calling.

  • Can anyone set-up the agenda integration?

    • In most cases the user can connect the agenda themselves. But it is possible that there an adjustment in settings is needed to give 24sessions permission to integrate with your (company) agenda. Try to connect 24sessions with your agenda, if an error message occurs, send it to your Customer Success Manager for help. Most likely it is easy to fix.

More details for the Admin to set this up can be found at:

Yes, that is possible! You can block all hours around the 10 available hours that will appear within the agenda and/or published booking form. Read here

Read more about booking forms here
Value-based routing here
https://docs.microsoft.com/en-us/azure/active-directory/develop/v2-permissions-and-consent
how that works