24Sessions EN
  • account-set-up-settings
    • Account settings
    • Available languages
    • Logo size
    • Setting up co-browsing
    • Setting up custom backgrounds
    • Setting up the Outlook Add-in
    • Setting up the omnichannel widget
    • Testing 24sessions
  • availability-booking-forms
    • Adjust availability of someone else
    • Availability types
    • Connect your calendar to your 24sessions agenda
    • Edit your blocked slots in your availability page
  • emails-notifications
    • Dynamic Links
    • Dynamic Variables
    • Email Customization
  • faq
    • Add a guest to a scheduled meeting
    • Feature request or feedback?
    • Maximum number of attendees for a meeting
  • meeting-room
    • Backgrounds
    • Grid view
    • Image capture
    • Meeting room
    • Sharing your screen when you have a second screen
    • Video overlay
  • meeting-types
    • Add questions to a meeting type
    • Customize review questions per meeting type
    • Download recordings
    • Live now meetings
    • Setting up the Live Now beta
    • The difference between scheduling a meeting and getting booked by customers
    • Waiting room set-up
  • privacy-terms
    • Data Processing Agreement
    • GDPR compliance
    • How can I have my personal data that 24sessions stores removed?
    • How to obtain & access your personal data that 24sessions stores
    • Request to stop processing my personal data
  • product-library
    • Availability feature
    • Booking form functionality
    • Branded settings functionality
    • Co-browsing functionality
    • Custom domain functionality
    • Customer Experience Growth Model
    • Dial-in functionality
    • Email functionality
    • Live now functionality
    • Meeting types functionality
    • My Account functionality
    • Placeholders functionality
    • Recordings functionality
    • Report functionality
    • SMS functionality
    • User & Groups functionality
    • Waiting room functionality
  • product
    • 24sessions Dashboard
    • Account settings
    • Availability
    • Booking link
    • Co-browsing
    • Dynamic dashboard
    • Instant meeting
    • Language settings
    • Live Now Beta
    • Live now
    • Meeting details
    • Meetings overview
    • Omnichannel widget
    • Outlook add-in
    • Reports
    • Reschedule, cancel, add an additional guest, or assign a meeting to someone else
    • Schedule new meeting
    • Test a call in the testroom
  • technical-documentation
    • Supported Browsers
  • troubleshooting-articles
    • Dial-in
    • Most frequent issues
    • Meetingroom 2.0
    • The guest gets stuck in the media check
    • The sound drops during the meeting
    • You don't have video or audio while you both successfully entered the meeting
    • You're experiencing a bad internet connection
  • users-groups
    • Add a new user or group
    • Group management
    • User roles
Powered by GitBook
On this page
  • What is it?
  • What is the added value?
  • FAQ
  1. product-library

Live now functionality

What is it?

Next to scheduling meetings for a specific moment in time, 24sessions also offers the opportunity to use a direct call functionality: Live now.

With Live Now, a guest can request a call after filling in a name and email address in the Live Now form when there is an agent available.

At the top of the form, the guest can see if there is an agent available to answer the call. When there is no agent available, no Live Now meeting can be started.

After starting a Live Now meeting the guest will go through the same process as in a regular scheduled 24sessions meeting.

Configuration

Live Now is a meeting type configuration. There are two options:

  • “Enable Live Now” to only allow Live Now meetings for this meeting type

  • “Enable “Both” to enable both Live Now and Scheduled booking

Availability & Agent Management

  • Availability toggle: Agents are able to set themselves available/unavailable with a click of a button.

  • Notifications: Agents are notified of incoming requests directly in the browser.

What is the added value?

Why do our customers use this feature?

With Live Now you will enable guests to get directly in contact with your organization via video without waiting time.

FAQ

What are the frequently asked questions about this feature?

  • Is there also meeting data available for Live Now?

    • Yes, all meeting data is collected in the same way as is the case with scheduled meetings

  • Is the agent registered as available when there is a booked video call in his calendar?

    • No, the agent will not be shown as available when there is a booked video call at that specific moment or when a video call is about to start. The live now meeting type always takes into account the availability of the agent that is configured under ‘Availability’ in the instance.

  • How can an agent quickly register as offline?

    • If they're on the meeting overview > live now > just turn off notifications and leave that page

  • What should I fill in at the question "How many minutes to search for an available user"

    • The amount of time 24sessions will look for an advisor before ending the request (can be 5 min or e.g. an hour) > if no one is available after that time the request of the guest stops

  • Can the Live Now booking form be integrated on our website?

    • Yes, just as the booking forms of the scheduled meeting types, the live now booking form can be embedded in an iframe on your website. Via the 24sessions API you can also integrate the Live Now meeting type into your own appointment module for example.

PreviousEmail functionalityNextMeeting types functionality

Last updated 1 year ago