# Custom domain functionality

### **What is it?** <a href="#h_dcfb65b610" id="h_dcfb65b610"></a>

By setting up a custom domain, the 24sessions product and video calls will be hosted on the domain you choose, instead of on 24sessions.com

*For example:* videocalling.company-abc.com instead of company-abc.24sessions.com

By default 24sessions calls are hosted on a \[.24sessions.com] URL. However, when guests interact with your organisation via video, it might be confusing to see \[.24sessions.com] in the domain, and some guests might even consider it a phishing attempt.

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A custom domain for video calls will result in a more tailored experience for a guest, without any reference to 24sessions.

There are two options for setting up a custom domain:

1. Setting up a custom domain for all your meeting types
2. Setting up different custom domains for all your meeting types

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### **What is the added value?** <a href="#h_71f2bd45e4" id="h_71f2bd45e4"></a>

*Why do our customers use this feature?*

* Guests experience the entire customer journey in your brand experience.
* It gives your guests a safe and secure feeling about this communication channel.

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### **FAQ** <a href="#h_6c6f67b4c8" id="h_6c6f67b4c8"></a>

*What are the frequently asked questions about this feature?*

* Do I need resources from my organisation to set up a custom domain?
  * Yes, typically someone from your IT department needs to point your chosen domain name to the 24sessions server and needs to send 24sessions a certificate. Please reach out to your Customer Success Manager

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