> For the complete documentation index, see [llms.txt](https://docs.bird.com/toky-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/toky-en/how-to-guidestokyapp/what-to-check-if-your-crm-integration-is-not-working-properly.md).

# What to check if your CRM integration is not working properly

When your CRM integration is not properly working, you can experience any of these problems:

* Events like SMS, inbound and outbound calls and others are not logged in your CRM.
* Recently created contacts are not synchronized with Toky and are not identified during a call
* Calls are logged in your CRM with the wrong agent

#### Common solutions for CRM integration problems <a href="#common-solutions-for-crm-integration-problems" id="common-solutions-for-crm-integration-problems"></a>

For checking Integration problems, go to the [integrations section](https://app.toky.co/business/tools) in your Dashboard, click on the desired integration, and verify the following basic options:

* **Check if the Integration is enabled:** Go to the last step in the Configurations tab and verify that the checkbox is enabled.

<figure><img src="/files/RnhGuqLJj3vsEZUBYvWn" alt=""><figcaption></figcaption></figure>

* **Validate agent assignation:** In the *Agents* section in the Configurations list, verify that every Toky Agent is correctly assigned with the CRM user
* **Check the log for problems:** Select the *Integration Logs* tab and verify messages. Check if you have authorization or any other technical problems with the CRM and verify every step of the integration. Click on *Save changes.*

<figure><img src="/files/knUuToLah7yTonhFtU4o" alt=""><figcaption></figcaption></figure>

**Note:**

* The synchronization time will depend on the number of contacts you have in Intercom.
* Synchronization process is automatically performed every 10 minutes, for new contacts/leads.
* If a contact is recently added and a call is made to that contact, the call record will appear in the contact's profile at the next synchronization.