# Enable permanent call forwarding for an agent
*You must be an administrator to enable this call forwarding configuration. If you are not, you must ask your Toky account administrator.*
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If you do not want to be available to answer calls by internet either from in [your computer or smartphone](https://tokyapp.zendesk.com/hc/en-us/articles/360020736237), you can enable permanent call forwarding.
#### Enable permanent call forwarding for your own account
To do this you can follow the following steps:
1. Open your Toky **Dashboard**
2. Click on **your name** in the upper-right corner
3. Click on **My account** option
4. In **Public profile** insert the **Personal Phone number** where you want the calls to be forwarded.
5. In **Call settings** go to the **Forward all calls to my personal phone number** option and check **Always (Don't take calls using Toky)**
6. Click on **Save changes**
*By enabling this option you'll stop receiving calls using Toky's website, web browser or mobile phone apps and you must have available credit.*
#### Enable permanent call forwarding for one or more agents
1. Click on **Agents**
2. Locate the agent and click on his **Edit** button to open the **Edit Agent** window.
3. In **Public profile** insert the **Phone** number where you want the calls to be forwarded.
4. In **Call settings** go to the **Forward all calls to my personal phone number** option and check **Always (Don't take calls using Toky)**
5. Click on **Save changes**
