Enable permanent call forwarding for an agent

You must be an administrator to enable this call forwarding configuration. If you are not, you must ask your Toky account administrator.

If you do not want to be available to answer calls by internet either from in your computer or smartphone, you can enable permanent call forwarding.

Enable permanent call forwarding for your own account

To do this you can follow the following steps:

1. Open your Toky Dashboard

2. Click on your name in the upper-right corner

3. Click on My account option

4. In Public profile insert the Personal Phone number where you want the calls to be forwarded.

5. In Call settings go to the Forward all calls to my personal phone number option and check Always (Don't take calls using Toky)

6. Click on Save changes

By enabling this option you'll stop receiving calls using Toky's website, web browser or mobile phone apps and you must have available credit.

Enable permanent call forwarding for one or more agents

1. Click on Agents

2. Locate the agent and click on his Edit button to open the Edit Agent window.

3. In Public profile insert the Phone number where you want the calls to be forwarded.

4. In Call settings go to the Forward all calls to my personal phone number option and check Always (Don't take calls using Toky)

5. Click on Save changes