Toky EN
  • Toky Documentation
  • FAQ
    • BYOC (Bring Your Own Carrier) support at Toky
    • BYOC Requirements
    • Can I change an agent's email?
    • Can I port my number over to Toky?
    • Can I share my agent account with others?
    • Do you have any desktop apps?
    • Do you have any reports?
    • How can I close my Toky account?
    • How can I port my number out of Toky?
    • How does billing work when I bring my own phone number?
    • How does the voicemail work?
    • How long will it take to receive a verified WhatsApp Business account?
    • How much does it costs to send SMS with Toky?
    • How to unblock my microphone access for Toky?
    • Intercom Integration discontinued
    • Toky's refund policy
    • What are the limitations of a trial account?
    • What do the phone icons mean in the call history?
    • What does every status in call history mean?
    • What happens after enabling an integration?
    • What prices does Toky charge?
    • What to check if Toky calls drop or they can't connect?
    • What to do in case of having problems with calls?
    • What's a Toll-free phone number?
    • What's a live call?
    • What's an IVR or Phone Tree?
    • What's the best server to connect my number to Toky?
    • Where can I find free on hold music for my call center?
    • Where can I find the API Key?
    • Which browsers does Toky support?
    • Which countries are eligible for 1 free phone number?
    • Why aren't personal email addresses accepted in Toky?
    • Why can the call rates in the calculator be different to the starting prices in the same country?
    • Why do I have a payment hold?
    • Why is my browser sending incomplete information?
    • Why was my account blocked?
  • How-to Guides
    • Add an agent with an already existing Toky account
    • Adding or deleting agents from Toky
    • Answer calls using Toky
    • Block a phone number
    • Buy a phone number from Toky
    • Call forwarding is not working
    • Change the greeting audio for live calls
    • Change your Caller ID
    • Common issues caused by call forwarding
    • Configure agents and their groups
    • Configure the audio messages in your IVR
    • Configure your headset on Toky
    • Configure your profile
    • Connect my Twilio hosted number to Toky
    • Connection Measurement Tests
    • Create a power dialer campaign
    • Display an external phone number as a Caller ID
    • Download Call recordings using the API Reference
    • Enable & disable call recording
    • Enable call forwarding
    • Enable call recording
    • Enable permanent call forwarding for an agent
    • Enabling low credit notifications and credit auto-recharge
    • Find the phone number of a customer who called my business
    • Get started with Toky
    • Get the Call ID link to report a call to customer support
    • How can I buy testing credit?
    • How to activate Speech to Text transcription for voicemail
    • How to assign a phone number to one of your agents
    • How to bulk-download or export call recordings
    • How to cancel my Toky account
    • How to configure the overflow agent group?
    • How to download the Call Recordings
    • How to login to Toky
    • How to make calls from the desktop app
    • How to make calls from the mobile app
    • How to port my number to Toky
    • How to request a call recording transcription?
    • How to restore Toky Google Chrome extensions that disappear from the Chrome bar
    • How to test your connection quality and audio settings
    • How to transfer a call to an agent, group or external phone number?
    • How to use the Chrome Extension
    • I'm having issues with the audio on the desktop app for Mac
    • Import contacts to the phone directory
    • Install a WhatsApp click to chat link in your website
    • Install the call widget on your website
    • Install the desktop app on Mac
    • Install the desktop app on Windows
    • Make calls with Toky's web app or business dialer
    • Make international phone calls
    • People can't hear me when I talk
    • Receive fax to email
    • Send text messages (SMS) using Toky
    • Set up an integration for the first time
    • Set up your IVR in Toky
    • Toky United States 10DLC FAQ
    • Toky and GDPR
    • Troubleshooting sound problems
    • Update the Windows application
    • Use WhatsApp Business in Toky
    • Use a Telephone Menu
    • Use call monitoring and whispering
    • Use the Chrome Extension
    • Use voicemail drop with Toky
    • Use your IVR to forward calls to phone numbers
    • Viewing your Toky account invoice
    • What to check if your CRM integration is not working properly
    • Where can I set working days and hours in Toky?
    • Whitelist ports in case you are under a Firewall
  • Integrations
    • About Toky connector for Google Data Studio
    • Change data connector parameters in Google Data Studio
    • Create call Tasks associated with Leads and Contacts using Salesforce Classic
    • Create call Tasks associated with Leads and Contacts using Salesforce Lightning
    • Enable the Front Integration
    • Enable the Hubspot integration
    • Enable the Pipedrive Integration
    • Enable the Zoho CRM integration
    • Getting Started with Hubspot Integration
    • How do I receive calls that were made via Toky Instant Call?
    • How does Toky for Zoho Phonebridge works?
    • How does Zendesk integration work?
    • How to configure MessageBird Flow Builder integration
    • How to enable CRM integrations in Toky?
    • How to enable Toky for Zoho Phonebridge
    • How to enable Zendesk Integration?
    • How to enable replies with SMS from Zendesk
    • How to enable the Insightly Integration?
    • How to integrate Toky with Okta
    • How to use Toky Data Importer Add-on for Google Sheets
    • Integrate Toky Dialer to Salesforce Classic
    • Integrate Toky Dialer with Salesforce Lightning
    • What's the difference between Zoho Phonebridge and the main Zoho integration?
    • Xiaomi - Control Background Running in MIUI
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  1. FAQ

What's an IVR or Phone Tree?

PreviousWhat's a live call?NextWhat's the best server to connect my number to Toky?

Last updated 1 year ago

An , also known as Phone Tree, allows customers calling your telephone system to interact with voice menus using their phone's keypad. With Toky, you can easily create an to improve the efficiency of your call center, allowing your customers to connect directly with the person or department that can assist them. with the configuration.

Interactive Voice Response (IVR)
IVR
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