# What's an IVR or Phone Tree? An [Interactive Voice Response (IVR)](https://toky.co/en/features/ivr), also known as Phone Tree, allows customers calling your telephone system to interact with voice menus using their phone's keypad. With Toky, you can easily create an [IVR](https://blog.toky.co/improve-your-call-center-with-the-ivr-from-toky/) to improve the efficiency of your call center, allowing your customers to connect directly with the person or department that can assist them. [Continue here](https://tokyapp.zendesk.com/hc/en-us/articles/360020819958) with the configuration. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/toky-en/readme/whats-an-ivr-or-phone-tree.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.