What does every status in call history mean?

Every call in the call history of Toky has a status. Every call received by virtual phone number or by live call is registered in the call history. Below you can see what each status means:

• Inbound: Inbound call answered by one of your agents

• Outbound: Call made from the Toky platform to an external telephone number and that was answered.

• Missed Call: Inbound call not answered by any agent and that did not reach the voicemail.

• Cancelled: Inbound call that could not be answered by any agent because it rang for a short time.

• Abandoned Voicemail: Inbound call that reached voicemail but the caller did not leave any message.

• Voicemail: Call received and not answered by any agent but the caller left a message.

• Transferred answered: Call transferred to another agent.

• Transferred canceled: Call transferred to another agent but the call wasn’t answered.

• On-Call: A call in progress that you can monitor if you have the permissions.

• Calling: A call that is just starting.

• Call Attempt: Outbound call made by your agents that was not answered.

If you want to learn more, please visit this page to understand what every Call Status in Toky means.