> For the complete documentation index, see [llms.txt](https://docs.bird.com/toky-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/toky-en/readme/what-does-every-status-in-call-history-mean.md).

# What does every status in call history mean?

Every call in the call history of Toky has a status. Every call received by [virtual phone number](https://toky.co/en/features/phone-numbers) or by [live call](https://toky.co/en/features/live-calls) is registered in the call history. Below you can see what each status means:

* **Inbound**: Inbound call answered by one of your agents
* **Outbound**: Call made from the Toky platform to an external telephone number and that was answered.
* **Missed Call**: Inbound call not answered by any agent and that did not reach the voicemail.
* **Cancelled:** Inbound call that could not be answered by any agent because it rang for a short time.
* **Abandoned Voicemail:** Inbound call that reached voicemail but the caller did not leave any message.
* **Voicemail:** Call received and not answered by any agent but the caller left a message.
* **Transferred** **answered**: Call transferred to another agent.
* **Transferred** **canceled**: Call transferred to another agent but the call wasn’t answered.
* **On-Call:** A call in progress that you can monitor if you have the permissions.
* **Calling:** A call that is just starting.
* **Call Attempt:** Outbound call made by your agents that was not answered.

If you want to learn more, please visit this page to understand [what every Call Status in Toky means](https://intro.toky.co/call).


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