Toky EN
  • Toky Documentation
  • FAQ
    • BYOC (Bring Your Own Carrier) support at Toky
    • BYOC Requirements
    • Can I change an agent's email?
    • Can I port my number over to Toky?
    • Can I share my agent account with others?
    • Do you have any desktop apps?
    • Do you have any reports?
    • How can I close my Toky account?
    • How can I port my number out of Toky?
    • How does billing work when I bring my own phone number?
    • How does the voicemail work?
    • How long will it take to receive a verified WhatsApp Business account?
    • How much does it costs to send SMS with Toky?
    • How to unblock my microphone access for Toky?
    • Intercom Integration discontinued
    • Toky's refund policy
    • What are the limitations of a trial account?
    • What do the phone icons mean in the call history?
    • What does every status in call history mean?
    • What happens after enabling an integration?
    • What prices does Toky charge?
    • What to check if Toky calls drop or they can't connect?
    • What to do in case of having problems with calls?
    • What's a Toll-free phone number?
    • What's a live call?
    • What's an IVR or Phone Tree?
    • What's the best server to connect my number to Toky?
    • Where can I find free on hold music for my call center?
    • Where can I find the API Key?
    • Which browsers does Toky support?
    • Which countries are eligible for 1 free phone number?
    • Why aren't personal email addresses accepted in Toky?
    • Why can the call rates in the calculator be different to the starting prices in the same country?
    • Why do I have a payment hold?
    • Why is my browser sending incomplete information?
    • Why was my account blocked?
  • How-to Guides
    • Add an agent with an already existing Toky account
    • Adding or deleting agents from Toky
    • Answer calls using Toky
    • Block a phone number
    • Buy a phone number from Toky
    • Call forwarding is not working
    • Change the greeting audio for live calls
    • Change your Caller ID
    • Common issues caused by call forwarding
    • Configure agents and their groups
    • Configure the audio messages in your IVR
    • Configure your headset on Toky
    • Configure your profile
    • Connect my Twilio hosted number to Toky
    • Connection Measurement Tests
    • Create a power dialer campaign
    • Display an external phone number as a Caller ID
    • Download Call recordings using the API Reference
    • Enable & disable call recording
    • Enable call forwarding
    • Enable call recording
    • Enable permanent call forwarding for an agent
    • Enabling low credit notifications and credit auto-recharge
    • Find the phone number of a customer who called my business
    • Get started with Toky
    • Get the Call ID link to report a call to customer support
    • How can I buy testing credit?
    • How to activate Speech to Text transcription for voicemail
    • How to assign a phone number to one of your agents
    • How to bulk-download or export call recordings
    • How to cancel my Toky account
    • How to configure the overflow agent group?
    • How to download the Call Recordings
    • How to login to Toky
    • How to make calls from the desktop app
    • How to make calls from the mobile app
    • How to port my number to Toky
    • How to request a call recording transcription?
    • How to restore Toky Google Chrome extensions that disappear from the Chrome bar
    • How to test your connection quality and audio settings
    • How to transfer a call to an agent, group or external phone number?
    • How to use the Chrome Extension
    • I'm having issues with the audio on the desktop app for Mac
    • Import contacts to the phone directory
    • Install a WhatsApp click to chat link in your website
    • Install the call widget on your website
    • Install the desktop app on Mac
    • Install the desktop app on Windows
    • Make calls with Toky's web app or business dialer
    • Make international phone calls
    • People can't hear me when I talk
    • Receive fax to email
    • Send text messages (SMS) using Toky
    • Set up an integration for the first time
    • Set up your IVR in Toky
    • Toky United States 10DLC FAQ
    • Toky and GDPR
    • Troubleshooting sound problems
    • Update the Windows application
    • Use WhatsApp Business in Toky
    • Use a Telephone Menu
    • Use call monitoring and whispering
    • Use the Chrome Extension
    • Use voicemail drop with Toky
    • Use your IVR to forward calls to phone numbers
    • Viewing your Toky account invoice
    • What to check if your CRM integration is not working properly
    • Where can I set working days and hours in Toky?
    • Whitelist ports in case you are under a Firewall
  • Integrations
    • About Toky connector for Google Data Studio
    • Change data connector parameters in Google Data Studio
    • Create call Tasks associated with Leads and Contacts using Salesforce Classic
    • Create call Tasks associated with Leads and Contacts using Salesforce Lightning
    • Enable the Front Integration
    • Enable the Hubspot integration
    • Enable the Pipedrive Integration
    • Enable the Zoho CRM integration
    • Getting Started with Hubspot Integration
    • How do I receive calls that were made via Toky Instant Call?
    • How does Toky for Zoho Phonebridge works?
    • How does Zendesk integration work?
    • How to configure MessageBird Flow Builder integration
    • How to enable CRM integrations in Toky?
    • How to enable Toky for Zoho Phonebridge
    • How to enable Zendesk Integration?
    • How to enable replies with SMS from Zendesk
    • How to enable the Insightly Integration?
    • How to integrate Toky with Okta
    • How to use Toky Data Importer Add-on for Google Sheets
    • Integrate Toky Dialer to Salesforce Classic
    • Integrate Toky Dialer with Salesforce Lightning
    • What's the difference between Zoho Phonebridge and the main Zoho integration?
    • Xiaomi - Control Background Running in MIUI
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  1. FAQ

What does every status in call history mean?

PreviousWhat do the phone icons mean in the call history?NextWhat happens after enabling an integration?

Last updated 1 year ago

Every call in the call history of Toky has a status. Every call received by or by is registered in the call history. Below you can see what each status means:

  • Inbound: Inbound call answered by one of your agents

  • Outbound: Call made from the Toky platform to an external telephone number and that was answered.

  • Missed Call: Inbound call not answered by any agent and that did not reach the voicemail.

  • Cancelled: Inbound call that could not be answered by any agent because it rang for a short time.

  • Abandoned Voicemail: Inbound call that reached voicemail but the caller did not leave any message.

  • Voicemail: Call received and not answered by any agent but the caller left a message.

  • Transferred answered: Call transferred to another agent.

  • Transferred canceled: Call transferred to another agent but the call wasn’t answered.

  • On-Call: A call in progress that you can monitor if you have the permissions.

  • Calling: A call that is just starting.

  • Call Attempt: Outbound call made by your agents that was not answered.

If you want to learn more, please visit this page to understand .

virtual phone number
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what every Call Status in Toky means