# Add an agent with an already existing Toky account

When you try to add an agent that is already registered in Toky from your account or in another Toky account, you will get an error message like this one:

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-e444a28a857eba9099ba96c383a43c327ad531fe%2Fimage__5_.png?alt=media" alt=""><figcaption></figcaption></figure>

If <john@company.com> is already registered somewhere else in Toky, you can still add in <john@company.com> using [john\*\*+toky1\*\*@company.com](mailto:john+toky1@company.com). The tag *toky1* we used in this example can be changed for any text of your preference.

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-4a451644dae849e2c2001e49f060c4d3082537e7%2Fimage__6_.png?alt=media" alt=""><figcaption></figcaption></figure>

***Note:** Both email addresses* [*john@company.com*](mailto:john@company.com) *and* [*john+toky1@company.com*](mailto:john+toky1@company.com) *are the same for your email server/service. This is the reason that this workaround will function just fine without any change on your side.*