> For the complete documentation index, see [llms.txt](https://docs.bird.com/toky-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/toky-en/how-to-guidestokyapp/use-call-monitoring-and-whispering.md).
# Use call monitoring and whispering
**You must have** [call monitoring and whispering permissions](https://tokyapp.zendesk.com/hc/en-us/articles/360020959718) **to execute these actions.**
To start monitoring a call you must follow these steps:
* In the dashboard or call history option, when you see an active call, you can click on the button **Monitor Call.** This option will only be available if you have monitoring [permissions](https://tokyapp.zendesk.com/hc/en-us/articles/360020959718) and only with phone calls; [live calls](https://tokyapp.zendesk.com/hc/en-us/articles/360020674737) can't be monitored as they are encrypted.
* You can also open the **Call Details** window and click on the button **Monitor Call**
* You will see a call window in **monitoring mode** and you can start listening to the conversation. You can click on **Whisper** if you want to say something to your agent, the customer won't hear anything. You can also click on **Leave Call** to stop monitoring.
* The agent will see that his call is being **monitored** and also will see if the agent monitoring the call enables the **Whisper** option. *This notification can be disabled,* [learn how](https://tokyapp.zendesk.com/hc/en-us/articles/360020959718)*.*
* An admin user with **Call Monitoring** permission can open any active call details and see who is monitoring that call.
If you have any doubts, please contact our support team at