# Get the Call ID link to report a call to customer support

**Call-ids at Toky**

Every call in Toky has its own individual call link; this identifier can be useful when reporting issues with calls. Our customer service team could ask you to send this ID to check the call and provide you with the best help.

You can also use Call-ids with the API reference to download call recordings.

Callids are part of the URL when you are reviewing a call. You can find it after the /call/ part of the web address. For instance, when you open a call, the URL or web address will look similar to this:

<figure><img src="/files/uck5q6MIFjvs1ZmGVbqU" alt=""><figcaption></figcaption></figure>

In this case, the call ID will be:

on05dlfhdffp8n4vd1pp

You can get it like that, using our [CDR API reference](https://developer.toky.co/reference/crds) for mass options or one by one, following the next steps:

To get the call link, follow these steps:

**1.** Go to your [dashboard](https://app.toky.co/business/dashboard) on your Call History/Recordings section.

**2.** Find the call that you need the ID from.

**3.** Click on the blue arrow button on the right side of the list to open the **Call details** window.

<figure><img src="/files/zr1EVQBuPOITMSxRp6wI" alt=""><figcaption></figcaption></figure>

**4.** Now on the bottom right corner of your screen, click on **Copy Call Link to Clipboard** option, copying the code to your clipboard.

<figure><img src="/files/PKXusKpqsqdjaDQbi4rN" alt=""><figcaption></figcaption></figure>

**5.** Paste the Call link in an email or chat and for our customer service team or use it with our API endpoint.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/toky-en/how-to-guidestokyapp/get-the-call-id-link-to-report-a-call-to-customer-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.