# Use your IVR to forward calls to phone numbers

To forward inbound calls received in your call center to a specific phone number using your IVR, follow these steps:

1. Go to **Dashboard** and click on [**IVR**](https://app.toky.co/business/ivr)
2. Select the IVR you want to add the call forwarding option and click on **Edit**
3. Add a **New Option** for the number to be pressed to forward calls. Select the action **Send to number.**
4. Enter a mobile phone number or landline in the corresponding field.
5. Click on **Save Changes.**

**Important:**

You must keep these items in mind in order to get call forwarding working properly:

* **You must have available credit:** Forwarded calls have a per minute cost like normal outbound calls.
* **The phone number must be correct and in international format:** To make sure it is correct and fully functional, try making a call to that number using your Toky account.
* **If you use a mobile number, the device must be turned on and with signal:** If your smartphone is off or doesn't have a signal, the call will go directly to voicemail as a normal phone call.
* **You can display your Toky phone number or the caller's phone number for caller ID:** You can configure Toky to display the caller's ID or the phone number that received the call in your device. Learn to configure this option in [this article](https://tokyapp.zendesk.com/hc/en-us/articles/4402318883345).


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