Toky EN

Use your IVR to forward calls to phone numbers

To forward inbound calls received in your call center to a specific phone number using your IVR, follow these steps:
  1. 1.
    Go to Dashboard and click on IVR
  2. 2.
    Select the IVR you want to add the call forwarding option and click on Edit
  3. 3.
    Add a New Option for the number to be pressed to forward calls. Select the action Send to number.
  4. 4.
    Enter a mobile phone number or landline in the corresponding field.
  5. 5.
    Click on Save Changes.
You must keep these items in mind in order to get call forwarding working properly:
  • You must have available credit: Forwarded calls have a per minute cost like normal outbound calls.
  • The phone number must be correct and in international format: To make sure it is correct and fully functional, try making a call to that number using your Toky account.
  • If you use a mobile number, the device must be turned on and with signal: If your smartphone is off or doesn't have a signal, the call will go directly to voicemail as a normal phone call.
  • You can display your Toky phone number or the caller's phone number for caller ID: You can configure Toky to display the caller's ID or the phone number that received the call in your device. Learn to configure this option in this article.