# Adding or deleting agents from Toky
Before beginning, please be sure that:\\
* You should have Admin or SuperAdmin profile Type access.
* You cannot create multiple agent profiles under the same Toky account using the same email address.
* This method is to update the email address of the existing agent to a new email address by deleting the old account.
**To delete Agent profile:**
1. Login to your Toky account and go to your [Dashboard](https://app.toky.co/business/dashboard).
2. Click on **Operators** on the left side panel.\\
\
\\
3. From the **Operators** drop-down, click on **Agents**, and it will open up the agents in your account.\\
4. Find the agent you wish to delete and click the pencil to go to their details.\\
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\\
5. Click "Delete" in the lower-left corner and confirm when asked.\\
**Create Agent profile:**
1. Login to your Toky account and go to your [Dashboard](https://app.toky.co/business/dashboard).
2. Click on **Operators** on the left side panel.\\
\
\\
3. From the **Operators** drop-down, click on **Agents**, and it will open up the agents in your account.
4. On the top right corner, click on **Add Agent** (
). This will open up a page to enter the details of the agent to create an agent profile.
5. Enter a valid Email address and Full Name at a minimum.
6. You can now configure the agent with the other options on the left, including their group, office hours, and other personalized settings.
7. Once done, click **Save Changes** (
).\\
8. Upon creating and saving the new agent, an activation link will be sent to the new agent and where they can reset their password and log in.
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# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.bird.com/toky-en/how-to-guidestokyapp/adding-or-deleting-agents-from-toky.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.