# Adding or deleting agents from Toky
Before beginning, please be sure that:\\
* You should have Admin or SuperAdmin profile Type access.
* You cannot create multiple agent profiles under the same Toky account using the same email address.
* This method is to update the email address of the existing agent to a new email address by deleting the old account.
**To delete Agent profile:**
1. Login to your Toky account and go to your [Dashboard](https://app.toky.co/business/dashboard).
2. Click on **Operators** on the left side panel.\\
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3. From the **Operators** drop-down, click on **Agents**, and it will open up the agents in your account.\\
4. Find the agent you wish to delete and click the pencil to go to their details.\\
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5. Click "Delete" in the lower-left corner and confirm when asked.\\
**Create Agent profile:**
1. Login to your Toky account and go to your [Dashboard](https://app.toky.co/business/dashboard).
2. Click on **Operators** on the left side panel.\\
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3. From the **Operators** drop-down, click on **Agents**, and it will open up the agents in your account.
4. On the top right corner, click on **Add Agent** (
). This will open up a page to enter the details of the agent to create an agent profile.
5. Enter a valid Email address and Full Name at a minimum.
6. You can now configure the agent with the other options on the left, including their group, office hours, and other personalized settings.
7. Once done, click **Save Changes** (
).\\
8. Upon creating and saving the new agent, an activation link will be sent to the new agent and where they can reset their password and log in.
