# People can't hear me when I talk

When you make or receive calls using Toky, and you notice people cannot hear you, but you can hear them, it is usually an indication of a misconfigured microphone.

Before you follow the configuration tutorials, please make sure that:

* Your microphone is not manually muted (using the on/off switch), and
* Your microphone is not muted at the Operating System level (muted in Sound Settings of Mac/Windows).
* Check if your microphone is correctly configured. You can see this article for [Windows](https://support.microsoft.com/en-us/help/4027981/windows-how-to-set-up-and-test-microphones-in-windows-10) and this for [Mac](https://support.apple.com/kb/PH25417?viewlocale=en_US\&locale=en_US), [Toky](https://tokyapp.zendesk.com/hc/en-us/articles/360020737377).

After verifying everything is right at the operative system level, please check the following tutorials to have this issue fixed:

* [How to configure your microphone](https://tokyapp.zendesk.com/hc/en-us/articles/360020659217).
* To try your microphone settings without needing to call another person, please use our echo test: <https://app.toky.co/tokyrobot>.
* If the problem persists, please review our [general microphone troubleshooting article](https://tokyapp.zendesk.com/hc/en-us/articles/360020810918).


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