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  • How-to Guides
    • Add an agent with an already existing Toky account
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    • Import contacts to the phone directory
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    • People can't hear me when I talk
    • Receive fax to email
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    • Set up an integration for the first time
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    • Toky United States 10DLC FAQ
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    • What to check if your CRM integration is not working properly
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    • Whitelist ports in case you are under a Firewall
  • Integrations
    • About Toky connector for Google Data Studio
    • Change data connector parameters in Google Data Studio
    • Create call Tasks associated with Leads and Contacts using Salesforce Classic
    • Create call Tasks associated with Leads and Contacts using Salesforce Lightning
    • Enable the Front Integration
    • Enable the Hubspot integration
    • Enable the Pipedrive Integration
    • Enable the Zoho CRM integration
    • Getting Started with Hubspot Integration
    • How do I receive calls that were made via Toky Instant Call?
    • How does Toky for Zoho Phonebridge works?
    • How does Zendesk integration work?
    • How to configure MessageBird Flow Builder integration
    • How to enable CRM integrations in Toky?
    • How to enable Toky for Zoho Phonebridge
    • How to enable Zendesk Integration?
    • How to enable replies with SMS from Zendesk
    • How to enable the Insightly Integration?
    • How to integrate Toky with Okta
    • How to use Toky Data Importer Add-on for Google Sheets
    • Integrate Toky Dialer to Salesforce Classic
    • Integrate Toky Dialer with Salesforce Lightning
    • What's the difference between Zoho Phonebridge and the main Zoho integration?
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  1. How-to Guides

People can't hear me when I talk

PreviousMake international phone callsNextReceive fax to email

Last updated 1 year ago

When you make or receive calls using Toky, and you notice people cannot hear you, but you can hear them, it is usually an indication of a misconfigured microphone.

Before you follow the configuration tutorials, please make sure that:

  • Your microphone is not manually muted (using the on/off switch), and

  • Your microphone is not muted at the Operating System level (muted in Sound Settings of Mac/Windows).

  • Check if your microphone is correctly configured. You can see this article for and this for , .

After verifying everything is right at the operative system level, please check the following tutorials to have this issue fixed:

  • .

  • To try your microphone settings without needing to call another person, please use our echo test: .

  • If the problem persists, please review our .

Windows
Mac
Toky
How to configure your microphone
https://app.toky.co/tokyrobot
general microphone troubleshooting article