> For the complete documentation index, see [llms.txt](https://docs.bird.com/toky-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/toky-en/how-to-guidestokyapp/change-the-greeting-audio-for-live-calls.md).
# Change the greeting audio for live calls
*This process only applies for changing audios for* [live calls](https://tokyapp.zendesk.com/hc/en-us/articles/360020674737) *from the Toky widget or call links*
Toky supports 3 languages natively, English, Spanish and Portuguese. We have professionally prerecorded audios for these 3 languages that you may use if you like the generic scripts we used, but otherwise, you can record or upload your own.
### Understanding the greetings
* **Greeting**: is the audio that is played when someone calls to your business. It's usually related to greeting the caller and letting them know where they called.
* **Voicemail**: is played when someone calls outside of business days/hours, or if you hang up the call on the caller.
### Changing audios
To change any of the preconfigured audios, you need to go to [Greeting Audios](https://beta.toky.co/business/sound) and select the one you want to change. Each of them can be changed exactly the same way, so we are going to explain to most common one, the *greeting audio.*
Select **Edit** and you will see a modal window popping up. In here you can choose to the language you'll be manipulating **(1)**, the option to upload a prerecorded file in WAVE format **(2)**, or a button to record it yourself directly from the website **(3)**.
Let's say we want to upload my custom greeting for Spanish callers, for that, we need an audio file in WAVE format (.wav file):
1. We click on **Browse** and we choose the file.
2. We **Save** the changes and wait for the file to be uploaded
Finally, we wait up to 1 minute for the file to be processed, and then we try calling to hear it live in the phone system