# Change the greeting audio for live calls

*This process only applies for changing audios for* [live calls](https://tokyapp.zendesk.com/hc/en-us/articles/360020674737) *from the Toky widget or call links*

Toky supports 3 languages natively, English, Spanish and Portuguese. We have professionally prerecorded audios for these 3 languages that you may use if you like the generic scripts we used, but otherwise, you can record or upload your own.

### Understanding the greetings <a href="#understanding-the-greetings" id="understanding-the-greetings"></a>

<figure><img src="/files/zDYWRQYMpeQ4cH4Kdp87" alt=""><figcaption></figcaption></figure>

* **Greeting**: is the audio that is played when someone calls to your business. It's usually related to greeting the caller and letting them know where they called.
* **Voicemail**: is played when someone calls outside of business days/hours, or if you hang up the call on the caller.

### Changing audios <a href="#changing-audios" id="changing-audios"></a>

To change any of the preconfigured audios, you need to go to [Greeting Audios](https://beta.toky.co/business/sound) and select the one you want to change. Each of them can be changed exactly the same way, so we are going to explain to most common one, the *greeting audio.*

Select **Edit** and you will see a modal window popping up. In here you can choose to the language you'll be manipulating **(1)**, the option to upload a prerecorded file in WAVE format **(2)**, or a button to record it yourself directly from the website **(3)**.

<figure><img src="/files/digJ5w40TOGh8segUy9z" alt=""><figcaption></figcaption></figure>

Let's say we want to upload my custom greeting for Spanish callers, for that, we need an audio file in WAVE format (.wav file):

1. We click on **Browse** and we choose the file.
2. We **Save** the changes and wait for the file to be uploaded

<figure><img src="/files/yBVHpI3rmTEOaPinsWoZ" alt=""><figcaption></figcaption></figure>

Finally, we wait up to 1 minute for the file to be processed, and then we try calling to hear it live in the phone system

<figure><img src="/files/VIddoJySkDY11hP7mz5A" alt=""><figcaption></figcaption></figure>


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