# What to do in case of having problems with calls?

You can follow the below if you have problems like calls dropped or poor sound quality during your calls:

1. Check the [quality of the connection](https://tokyapp.zendesk.com/hc/en-us/articles/360020658657) at the time of the call in the call history.
2. Check that [your internet connection is not unstable](https://tokyapp.zendesk.com/hc/en-us/articles/4402359531921).
3. Make sure there are no problems with the [microphone settings](https://tokyapp.zendesk.com/hc/en-us/articles/360020810918).
4. [Check if you have the latest version of your browser](https://tokyapp.zendesk.com/hc/en-us/articles/360020816297) since a non-updated version can generate drops in calls and Toky may not operate correctly.

If after completing these steps you can not find the reason for the inconvenience you can contact the support team and provide the following information:

* Examples of phone numbers with which the problem existed
* Name of agents that have occurred
* Comment on what type of calls have occurred (Outbound or Inbound)


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