What to do in case of having problems with calls?
Last updated
Last updated
You can follow the below if you have problems like calls dropped or poor sound quality during your calls:
Check the at the time of the call in the call history.
Check that .
Make sure there are no problems with the .
since a non-updated version can generate drops in calls and Toky may not operate correctly.
If after completing these steps you can not find the reason for the inconvenience you can contact the support team and provide the following information:
Examples of phone numbers with which the problem existed
Name of agents that have occurred
Comment on what type of calls have occurred (Outbound or Inbound)