# Where can I set working days and hours in Toky?

In Toky you have three different alternatives to configure the working days and hours and to avoid calls at inappropriate times.

#### At company level <a href="#at-company-level" id="at-company-level"></a>

Set the business hours for your business from the **Company Profile**

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Select **Office Hours**

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Here you can configure your working days and times at a company level. You must select the Timezone according to your business location.

#### At agent level <a href="#at-agent-level" id="at-agent-level"></a>

Each agent can set their own working hours on their own **account** according to their country, time zone, and availability.

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There you must configure your own working days and times in the **My Office Hours** tab.

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-50b88669dcf43a744095f5a0265c3acabdf4d72f%2Fwrk_days_4.png?alt=media" alt=""><figcaption></figcaption></figure>

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If you are an Admin, you can set this information for any agent. You must click on **Agents** and next click on the **Edit** icon.

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Select the **Agent office Hours** tab

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#### At virtual phone number level <a href="#at-virtual-phone-number-level" id="at-virtual-phone-number-level"></a>

Each phone number can have a set availability for the time zone and conditions of each country and city. You must click on **Phone Numbers** option, and click on the **Edit** icon

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-99cb0da376f4b781cb0e4032a2bbb5df74f7655e%2Fwrk_days_7.png?alt=media" alt=""><figcaption></figcaption></figure>

Select the **Number office hours** tab

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-f32b99a21919c3430805a7cb49bd3d47f68b7ff2%2Fwrk_days_8.png?alt=media" alt=""><figcaption></figcaption></figure>

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If you have problems with your business hours, you must validate that they are correctly configured. The multiple management of working hours allows an adequate coverage of the time zone of each case. Many businesses initially leave their agents and numbers with a 24 hours configuration and only set the **company profile** office hours\*\*.\*\*