> For the complete documentation index, see [llms.txt](https://docs.bird.com/toky-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/toky-en/how-to-guidestokyapp/call-forwarding-is-not-working.md).

# Call forwarding is not working

* [Have you enabled call forwarding?](https://tokyapp.zendesk.com/hc/en-us/articles/360020736237)
* If you enabled call forwarding, are you offline? Or, did you enable [unconditional call forwarding](https://tokyapp.zendesk.com/hc/en-us/articles/360020674877)?
* Do you have enough credit? Forwarded calls have a per minute cost like normal outbound calls.
* Is the number you entered correct? To make sure it is correct and it is working, try making a call to that number using your Toky account.
* If the call is going straight to voicemail, make sure your attention hours are set to "open" at the time you are running your tests.

***Also check:*** [call forwarding side effects](https://tokyapp.zendesk.com/hc/en-us/articles/360020737157)**.**


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