# Call forwarding is not working

* [Have you enabled call forwarding?](https://tokyapp.zendesk.com/hc/en-us/articles/360020736237)
* If you enabled call forwarding, are you offline? Or, did you enable [unconditional call forwarding](https://tokyapp.zendesk.com/hc/en-us/articles/360020674877)?
* Do you have enough credit? Forwarded calls have a per minute cost like normal outbound calls.
* Is the number you entered correct? To make sure it is correct and it is working, try making a call to that number using your Toky account.
* If the call is going straight to voicemail, make sure your attention hours are set to "open" at the time you are running your tests.

***Also check:*** [call forwarding side effects](https://tokyapp.zendesk.com/hc/en-us/articles/360020737157)**.**


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